Jacquelyn Flagello-Fuller
Sunrise
Summary
MBA, HRM - HR professional with comprehensive experience in human resources processes and employee relations. Adept at optimizing HR operations and facilitating seamless communication across departments. Known for collaborative team efforts and adaptability to changing organizational needs, possessing key skills in recruitment and employee engagement.
Overview
7
7
years of professional experience
Work History
HR Coordinator
Hiregy
03.2025 - Current
- Contract with CAN Community Health
- Ensures confidentiality is maintained by entire team regarding patient/client information in accordance with HIPAA, professional and departmental standards.
- Completes New Hire/Onboarding activities (including HealthStream training, pre-employment background and drug screening).
- Completes Forms I-9, verifies I-9 documentation and maintains I-9 files.
- Assists with recruitment and interview process. Tracks status of candidates in HRIS and responds with follow-up and closing of requisition.
- Files documents into appropriate employee files.
- HRIS record management promotions, payroll changes, scanned and uploaded into the employee’s HR file.
- Schedules meetings and interviews as requested by the HR Business Partner.
- Coordinates learning and development activities for employees at the direction of the HR Business Partner.
- Assists with the preparation of the performance review process.
- Assists with processing of terminations.
- Assists or prepares correspondence as requested.
- Department liaison between Shared Services and HR Business Partners.
Recruiter
Robert Half
07.2024 - 12.2024
- Contract with Celsius.
- Responsible for the recruitment of multiple roles across the US, including Territory Sales Managers and Merchandisers.
- Reviewed candidate applications via LinkedIn and Indeed.
- Conducted screening interviews.
- Communicated with Regional Sales Managers and VPs of Sales to discuss their open roles.
- Scheduled candidate interviews with hiring managers.
- Partnered with the Director of Operations regarding open positions.
HR Recruiter and Admin
Fusion CX
02.2024 - 05.2024
- Assisted with day-to-day operations of the HR functions and duties.
- Maintained paper, digital, and electronic employee records.
- Assisted HR with the process of recruitment, including vetting candidates, conducting interviews, and completing the onboarding process.
- Managed the HR bulletin board.
- Responsible for employee engagement and Rewards & Recognition.
- Submitted reports on general HR activities, while ensuring that deadlines were met and adapting to changing priorities.
- Supported HR related training programs, workshops, and seminars.
- Oversaw HR events and meetings and coordinated management-employee communications.
- Entered employee data into computer database.
Specialist, HR Customer Care
HR4U, Office Depot
11.2020 - 09.2023
- Responded to inquiries regarding HR policies and procedures, including Benefits, employee records, compensation, employee relations, talent management, recruiting, and Payroll. Responses were provided orally and/or in writing in a professional, accurate and timely manner.
- Exercised independent and professional judgement in interpreting inquiries to determine the root cause of an issue and provided the appropriate guidance.
- Demonstrated concern and empathy in all customer interactions, while always maintaining a positive and professional demeanor.
- Clearly and concisely documented every interaction with customers within the CRM.
- Acquired and maintained an understanding of processes, procedures and systems used for contact center support.
- Owned final resolution of every incident/issue opened, whether through direct customer interaction or by tracking and completing documentation when a case is resolved through escalation to an HR center of excellence, HR Business Partner, or another business area.
- Identified and proposed changes and enhancements to processes and procedures and documentation to limit the need for future escalation or to assume additional responsibilities in the HR Shared Services Contact Center.
- Participated in the process design, knowledge-based documentation and implementation for new processes and procedures assumed by the HR Shared Services Contact Center team.
Specialist, HR Customer Care
Decision HR, Office Depot
03.2020 - 11.2020
Human Resources Assistant
Trans Hire, School Board of Broward County
01.2020 - 02.2020
- Review, process and maintain files, including employment records, payroll records and new applications.
- Support the HR Department in hiring initiatives, including processing files for new applicants and scheduling interviews.
- Maintain compliance and ensure security of confidential information.
- Support HR Department as needed with day-to-day functions.
Human Resources Coordinator
Trans Hire, Sitel
10.2019 - 11.2019
- Maintained files, including employment records.
- Supported HR Department in recruitment initiatives.
- Assisted applicants in the application process.
- Processed New Hire paperwork.
- Maintained compliance and ensure security of confidential information.
Human Resources Generalist
Uniphy ACO
05.2018 - 06.2018
- Developed and implemented personnel policies and procedures.
- Performed benefits administration, including change reporting, claims resolution, approval of invoices, and communication of benefit information to employees.
- Maintained compliance reporting for FMLA and ACA.
- Developed and maintained affirmative action program; maintained records, reports and logs in accordance with EEO regulations.
- Conducted recruitment responsibilities for all exempt and nonexempt personnel, students and temporary employees, including writing and placing job postings and advertisements; interviewing; new employee orientation and training.
- Handled employee relations counseling and exit interviewing.
- Participated in administrative staff meetings that included the CEO and General Counsel.
- Maintained company organization charts and employee directory.
- Maintained HR information system records.
- Maintained compliance with state and federal regulations regarding employment, including I-9, record retention and personnel files.
Education
MBA - HRM
Nova Southeastern Wayne Huizenga School of Business
06.2009
Bachelor of Arts - English Literature, Psychology and Legal Studies
Nova Southeastern University
05.2006
Skills
- HR policies and procedures
- Onboarding, orientation, training, and development
- Data entry and reporting
- Background checks
- Full Cycle Recruitment & Talent Acquisition
- HR software proficiency & HR metrics and analytics
- Performance management systems
- Exit interviews and processes
- Employee engagement and retention strategies
- Employee handbook development
- HR policies and procedures expertise
- Compliance
Timeline
HR Coordinator
Hiregy
03.2025 - Current
Recruiter
Robert Half
07.2024 - 12.2024
HR Recruiter and Admin
Fusion CX
02.2024 - 05.2024
Specialist, HR Customer Care
HR4U, Office Depot
11.2020 - 09.2023
Specialist, HR Customer Care
Decision HR, Office Depot
03.2020 - 11.2020
Human Resources Assistant
Trans Hire, School Board of Broward County
01.2020 - 02.2020
Human Resources Coordinator
Trans Hire, Sitel
10.2019 - 11.2019
Human Resources Generalist
Uniphy ACO
05.2018 - 06.2018
Bachelor of Arts - English Literature, Psychology and Legal Studies
Nova Southeastern University
MBA - HRM
Nova Southeastern Wayne Huizenga School of Business
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