Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacquelyn Flirt

Panama City,FL

Summary

Polite and professional call center representive successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

22
22
years of professional experience

Work History

Interal Support Group/Call Center Representative

General Dynamics
Lynn Haven, FL
09.2013 - 10.2018
  • Assisted consumers with online applications for health insurance including selecting plans and explaining process.
  • Provided assistance to Customer Service Representatives I and II with questions regarding applications and health plans,
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Educated customers on company systems, form completion and access to services.

Financial Services Representative

Tyndall Federal Credit Union
Panama City, United States
07.2003 - 08.2013
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
  • Completed loan applications from car dealerships by fax and online for members,
  • Assisted incoming telephone calls applying for consumer loans or requesting status of existing loan application.
  • Communicates with loan processors and underwriting for status of loan documents and loan approvals.
  • Schedules loan closings online, by mail, or at a branch.
  • Stayed updated on current products to insure members receive highest quality of service.

Call Center Loan Processor

Randolph Brooks Federal Credit Union
San Antonio, TX
01.1998 - 06.2003
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Handled any conditions sent from underwriting departments.
  • Upheld complete confidentiality of all submitted information according to release guidelines.
  • Processed loans within various departments to achieve timely, accurate and fair proceedings.
  • Complete title work to agencies on all vehicle loans.
  • Process loan denials when necessary.

Member Service Officer

Security Services Federal Credit Union
San Antonio, TX
02.1997 - 01.1998
  • Maintained customer records by updating account information.
  • Prepared monthly, daily and weekly statistical reports.
  • Actively markets ad sells Security Service Federal Credit Union deposit and loan products to members and potential members.
  • Completed loan applications and processed closing documents on approved loans,
  • Open share, sharedraft, Certificates of deposit, and Individual retirement accounts, following all federal guidelines.

Education

Business Courses - Business

Wayland Baptist University
San Antonio, TX
2003

Business Courses - Business

Pensacola Junior College
Pensacola, FL
1985

Skills

  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Customer Data Confidentiality
  • Data Entry and Maintenance
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Dependable and loyal to company

Timeline

Interal Support Group/Call Center Representative

General Dynamics
09.2013 - 10.2018

Financial Services Representative

Tyndall Federal Credit Union
07.2003 - 08.2013

Call Center Loan Processor

Randolph Brooks Federal Credit Union
01.1998 - 06.2003

Member Service Officer

Security Services Federal Credit Union
02.1997 - 01.1998

Business Courses - Business

Wayland Baptist University

Business Courses - Business

Pensacola Junior College

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Jacquelyn Flirt