JACQUELYN GOODWIN
Sparta,IL
Summary
I want to bring to your attention the achievements, skills, and leadership abilities that I have obtained: - Loan and finance with 3+ years’ experience - Tax preparation with 3+ years’ experience - Food service with 4+ years’ experience I would like to help improve both staff and customer satisfaction within your company. I look for a challenging opportunity where I can effectively use my managing and sales skills in my ongoing effort to help grow a company.
Seeking a position within a well established company that will provide a stable environment where i am able to put forth my leadership skills, financial and operation knowledge and allow me to exceed in a life changing career.
Overview
19
19
years of professional experience
Work History
Admissions Coordinator
Bria Health Services
Columbia, IL
10.2022 - Current
- Reviewed applications for completeness and accuracy prior to processing.
- Prepared reports summarizing admissions data such as number of applicants accepted, denied, waitlisted by gender, ethnicity, country of origin.
- Created marketing material such as brochures or flyers designed to attract potential applicants.
- Addressed complaints from families regarding the care provided by nursing home staff members promptly and effectively.
- Ensured timely completion of resident assessments, documentation, and reports.
- Organized educational seminars for staff members on topics related to geriatric health care management.
- Collaborated with interdisciplinary teams to develop individualized care plans for each resident based on their specific needs and preferences.
- Coordinated with medical personnel and other care providers to ensure residents receive quality care.
- Facilitated communication between departments within the facility to ensure efficient delivery of services.
- Participated in external audits conducted by regulatory agencies such as CMS or JCAHO to ensure compliance with applicable laws.
- Established a positive working relationship between nurses, physicians, social workers, therapists, administrators, volunteers, family members and other healthcare professionals.
- Ensured compliance with HIPAA regulations concerning patient privacy rights.
- Created marketing plans to attract new residents to the facility.
- Assisted family members during times of crisis or transition involving their loved ones residing at the nursing home.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Addressed patient concerns and resolved issues promptly.
- Improved patient satisfaction through service excellence initiatives.
Clerical Assistant
Sparta Hospital
Sparta, IL
08.2015 - 10.2024
- Assisted with filing documents and maintaining records.
- Updated customer contact information in the system database.
- Greeted visitors and customers in a friendly, professional manner.
- Performed data entry tasks with accuracy and speed.
- Managed incoming and outgoing mail correspondence.
- Answered phone calls and directed them to the appropriate personnel.
- Scanned documents into digital format for storage purposes.
- Prepared documents such as letters, memos, agendas.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Ensured HIPAA compliance through proper handling of confidential information.
- Verified patient information including demographic details and insurance coverage prior to appointment.
- Organized medical charts according to established protocols in order to ensure easy access when needed.
- Provided general administrative support to physicians and other healthcare professionals as needed.
- Collected co-pays from patients during check-in process before they saw a physician.
- Greeted patients and visitors at the front desk, providing exceptional customer service.
- Assisted with insurance verification process for new and existing patients.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
Manager, Tax Preparer, Loan Officer
World Finance Corporation
10.2009 - 08.2015
- Customer service, meeting monthly goals, handling money, loan applications, filling taxes
- Completed 15+ hours of advanced small consumer loan guideline thorough state and federal regulations
- 30+ credited hours of income tax filing requirements with the IRS
- Ran standard or better in 5 areas of operation for 23 months throughout 2012-2013
- Coached, mentored and trained team members in order to improve their job performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Created monthly reports for senior management summarizing operational performance metrics.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Explained various types of loans available to customers and their associated terms and conditions.
- Awarded 'Most Improved Office' for 2012-2013 out of 750 offices in the central division.
Customer Service Representative, Assistant Manager Trainee
Movie Gallery
09.2008 - 12.2009
- Customer service, cleaning, stocking, competitive sales, tanning bed knowledge
- Awarded for most sales achieved 2008-2009.
Cashier
Saint Louis Bread Company
04.2007 - 10.2008
- Customer service, computer skills, money handling, training new employees.
Shift Manager Trainee, Customer Service Representative
McDonald’s
02.2006 - 06.2007
- Customer service, money handling, cleaning, stocking, meeting monthly goals
- Assisted in training new hires alongside the manager.
Education
Diploma awarded in May of 2008(General Studies) -
Marissa Jr. Sr. High
05.2008
Skills
Executive team leadership
Inventory report generation
Client vendor relations
Market Analysis
Budgeting and finance
Project management
Team liaison
Strong verbal communication
References
- Sylvia Crank, (618) 967-3850, Former Employee
- Sue Schmittling, (618)580-6575, Former Coworker
- Kelly Wood,MD. (618) 967-9859, Former supervisor
Timeline
Admissions Coordinator
Bria Health Services
10.2022 - Current
Clerical Assistant
Sparta Hospital
08.2015 - 10.2024
Manager, Tax Preparer, Loan Officer
World Finance Corporation
10.2009 - 08.2015
Customer Service Representative, Assistant Manager Trainee
Movie Gallery
09.2008 - 12.2009
Cashier
Saint Louis Bread Company
04.2007 - 10.2008
Shift Manager Trainee, Customer Service Representative
McDonald’s
02.2006 - 06.2007
Diploma awarded in May of 2008(General Studies) -
Marissa Jr. Sr. High
Similar Profiles
Abraham TiawhanAbraham Tiawhan
Corporate Respiratory Therapist at Bria Health ServicesCorporate Respiratory Therapist at Bria Health Services
Yvonne McCoyYvonne McCoy
CNA at Bria Health CareCNA at Bria Health Care
MICHAEL MONI WANGUIMICHAEL MONI WANGUI
MUSIC TEACHER at BRIA ROSE JUNIOR SCHOOLMUSIC TEACHER at BRIA ROSE JUNIOR SCHOOL
Codi HeggemeierCodi Heggemeier
Site Technician at Illinois Department Of Natural ResourcesSite Technician at Illinois Department Of Natural Resources
Trevor GordonTrevor Gordon
Vice President, Board of Directors at Savannah's SongsVice President, Board of Directors at Savannah's Songs