JACQUELYN GRAHAM
Port Saint Lucie
Summary
Results-driven Operations Manager with over 20 years of progressive leadership experience, specializing in building and nurturing high-performing teams that prioritize engagement and staff retention.
Radiology professional with substantial experience in managing complex imaging departments and advancing diagnostic capabilities. Known for fostering collaborative team environments and consistently achieving high-quality results. Trusted for adaptability and reliability in dynamic clinical settings, with strong skills in strategic planning and regulatory compliance, patient and employee safety. Powerful background in exceptional customer service ensures satisfaction for patients and internal/external stakeholders.
Overview
14
14
years of professional experience
Work History
Lead Nuclear Medicine Technologist
Cleveland Clinic Martin Health Systems
Stuart, FL
01.2026 - Current
- Supervise daily operations of nuclear medicine department, ensuring compliance with safety standards and protocols
- Coach department caregivers, enhancing team performance and technical skills through communication and respect
- Implement quality measures to improve image accuracy and diagnostic reliability through protocol standardization
- Collaborate with corporate staff including radiologists, IT, technologists to optimize imaging techniques for patient-specific needs.
- Introduce service line to improve revenue stream
Manager, Imaging Services
HCA Florida Lawnwood Hospital & HCA Florida Vero Beach ER
Fort Pierce, Florida
01.2017 - 01.2026
- Lead a diverse workforce of approximately 113 imaging employees: Registered Nurses, CT, Interventional Radiology, MRI, Nuclear Medicine, General and Vascular Ultrasound, and X-Ray technologists
- Audit & Evaluate staff performance and licensing, deliver 30/60/90 & annual evaluations
- Monitor and respond to productivity & PI reports
- Devise and maintain safety standards and operations protocols while complying with all state and local regulations
- Support rollout of new EMR, May 2025
- Radioactive Materials and Radiation Control survey March 2025; No deficiencies
- Guided and trained staff on best practices in patient interaction and safety protocols.
- Successful TJC survey August 2019, August 2023; August 2025 Medical Imaging recognized as top performer
- Lead Radiation Safety Committee meeting
- Primary Stroke Certification 2021; 2025
- ACR Survey September 2018; No findings in accredited modalities: CT, MR, NM, US
- Capital Projects:
- Nuclear Medicine camera replacement and room renovation: GE Discovery 830. Completed January 2025
- OEC Elite C-Arm expansion. Completed November 2024
- Portables expansion. Completed November 2024
- CT Expansion: GE Revolution 128, first in East Florida Division. October 2020
- Department renovation; CT replacement GE Optima 64 to GE Revolution Ascend 128 projected completion August 2025
- Implementation of VizAi (stroke CAD software). September 2020
- Digital Radiography upgrades & addition. January 2020
- Facilitated opening Imaging Services at Vero Beach ER. December 2019
- May 2023: worked with Teletracking team to prioritize imaging, particularly ED patients for TAT times.
- November 2022: 75% with Exceptional Employee Retention
- Expanded Medical Imaging Workforce
- Developed and implemented imaging staff cross-training program to fill vacancies in hard-to-fill positions with a
- Work with Division PI and ED task force to improve imaging patient throughput
- 4 minute reduction in Xray Ordered to start through implementation of mobile workstations
- 18 minute reduction Ultrasound Ordered to Sign
- 26 minute reduction of ER CT Ordered to Sign times
Lead Nuclear Medicine Technologist
HCA Florida Lawnwood Hospital & HCA Florida Vero Beach ER
01.2012 - 01.2017
- Organized hot lab to maximize radiation safety and adherence to state and NRC standards
- Executed nuclear imaging per established protocols, including cardiology and general procedures
- Earned ACR reaccreditation
- Participated in FPL Radiation Incident Preparedness Training
- Mentored junior technologists, enhancing team performance and technical skills through hands-on training.
- Coordinated schedules and resources for nuclear medicine procedures, optimizing departmental workflow efficiency.
Education
Bachelor of Science - Nuclear Medical Technology
Indiana University of Pennsylvania
Indiana, PennsylvaniaCertification - Nuclear Medicine Technology
University of Findlay
Findlay, OhioSkills
- Patient-centric focus for excellence
- Patient confidentiality adherence
- Effective communication
- Team development
- Safety protocols for CT, Nuclear Medicine, MRI
Accomplishments
- Collaboration with leadership, nursing, and providers to create a retroperitoneal bleed safety protocol
- Improved employee relations and retention across imaging modalities
- President, Employee Advisory Committee
- Guest speaker at a national nuclear cardiology conference
Affiliations
Medical Reserve Corps, FL Department of Health, St. Lucie County
Timeline
Lead Nuclear Medicine Technologist
Cleveland Clinic Martin Health Systems
01.2026 - Current
Manager, Imaging Services
HCA Florida Lawnwood Hospital & HCA Florida Vero Beach ER
01.2017 - 01.2026
Lead Nuclear Medicine Technologist
HCA Florida Lawnwood Hospital & HCA Florida Vero Beach ER
01.2012 - 01.2017
Certification - Nuclear Medicine Technology
University of Findlay
Bachelor of Science - Nuclear Medical Technology
Indiana University of Pennsylvania