Hi, I’m
Jacquelyn Greco
MOVING TO NC,NC
Wanderer, there is no path, the path is made by walking.
Antonio Machado
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable case manager with strong ability in working remote. Highly organized, proactive and punctual with team-oriented mentality.
Overview
17
years of professional experience
Work History
Spectrum Health Medical GroupMesa , AZ
SMI Case Manager
08.2022 - Current
Job overview
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained up-to-date case records with case activity status.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Assisted individuals with eligibility for available benefits.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
- Transitioned clients to different providers based on progress or needs.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Reviewed treatment plans against individual goals and healthcare standards.
- Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
- Collaborated with healthcare team to improve care quality, reduce costs and gauge patient progress.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Consulted with staff on resolution of complex service issues.
- Researched and analyzed community needs to determine program directions and goals.
- Assessed and identified service delivery challenges and opportunities within local area.
- Spoke to community groups to explain and interpret purposes, programs and policies.
- Established and maintained relationships to meet community needs and avoid service duplication.
Touchstone HealthMesa, AZ
Child Case Manager
07.2021 - 08.2022
Job overview
- Conducted visitations each 30 days to assess well-being and environmental conditions for each child.
- Advocated for over 100 children in court settings and to potential parents.
- Scheduled meetings with possible parents to establish eligibility for foster care.
- Coordinated referrals and program resources for over 100 guardians and children monthly.
- Reviewed parent and child information and records to check matches and eligibility.
- Juggled over 100 cases at one time with over 100% success rate.
- Developed system of organization to keep detailed client and case contact and activity records.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Consulted with staff on resolution of complex service issues.
- Provided hands-on and proactive leadership to community services staff.
- Established and maintained relationships to meet community needs and avoid service duplication.
- Researched and analyzed community needs to determine program directions and goals.
- Prepared and maintained budgets, personnel records or training manuals.
- Assessed and identified service delivery challenges and opportunities within local area.
- Developed benchmarks for measuring and monitoring strategic changes and organizational goals.
ACES schoolGilbert , AZ
Teacher Assistant
08.2019 - 03.2020
Job overview
- Participated in parent-teacher conferences to discuss children's development and progress.
- Remained calm and patient in student interactions to support individual growth and development.
- Participated in workshops, trainings and conferences to improve educational skills.
- Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
- Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
- Worked with students to reinforce learning of material or skill introduced by teacher.
- Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
- Maintained safe, educational environment for students during learning and free play time.
- Assisted children at mealtime to teach social and self-help skills and sound nutritional practices.
- Assembled instructional materials for children's projects and play-time.
- Supported and documented student growth and progress to achieve academic, social and emotional goals.
- Implemented lesson plans for students with varying learning styles.
St Francis HouseBoston, MA
Drug and Alcohol Tech
02.2015 - 01.2018
Job overview
- Guided clients in developing skills or strategies for dealing with problems.
- Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.
- Supported and counseled clients with drug and alcohol addiction.
- Identified treatment goals based on individual diagnosis and history.
- Led supportive group discussions and education sessions with alcohol and drug users and families.
- Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
- Developed client treatment plans based on research, clinical experience and client histories.
- Discussed with offenders how such issues as drug and alcohol abuse and anger management problems might have played roles in past criminal behavior
- Worked closely with drug court staff in designing treatment plans specific to client needs.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
The Cushing House Boston, MA
Drug and Alcohol Peer Mentor
01.2006 - 01.2015
Job overview
- Assisted individuals in identifying and capitalizing on personal interests, goals and strengths.
- Expressed understanding and support to help individuals pursue paths to professional development.
- Participated in conflict resolution and problem-solving to support healthy coping skills.
- Collaborated with peer mentoring program members to devise new methods to generate interest and participation.
- Utilized de-escalation techniques aligned with trauma-informed care to drive intervention strategy for participants in crisis.
- Guided peers through recovery process by performing outreach and advocacy to support treatment plan.
- Shared personal stories and experiences to provide hope, advocacy and one-on-one support to peers.
- Attended meetings and trainings to optimize professional development.
- Promoted skill building to support activities of daily living.
- Planned service activities to promote community interaction.
- Demonstrated cultural responsiveness to support diverse families and communities.
- Performed tasks to assist and support individuals in regaining independence within community.
- Served as advocate by attending meetings with family members and other stakeholders.
- Taught classes and presented self-help or information sessions on subjects related to education and career planning.
- Provided crisis intervention to patients dealing with difficult situations in the home.
- Identified cases of abuse, encouraging patients or parents to seek assistance from mental health professionals.
- Established and enforced administration policies and rules governing patients behavior.
Education
Charlestown high school
High school diploma
Southern University
from Psychology
Skills
- Client Advocacy
- Case Planning
- Court Mandated Reporter
- Records Management
- Relationship Building
- Resource Identification
- Home Visits and Inspections
- Interdisciplinary Collaboration
- Documentation and Reporting
- Service Referrals
- Case Management Tracking
- Decision Making
- Case Needs Assessment
- Performance Tracking
- Verbal and Written Communication
- Crisis Intervention
- Annual Case Reviews
- Intervention Plans
- Conflict Resolution
- Community Outreach
- Family Education Programs
- Program Development
- Patient Assessment
- Treatment Planning
- Organization and Multitasking
- Email and Telephone Etiquette
- Calm Under Pressure
- MS Office
- Problem-Solving
- Emotional Awareness
- Positive Attitude
- Data Entry and Analysis
- Treatment Plans Knowledge
- Health History Documentation
- Regulatory Compliance
- Progress Evaluations Understanding
References
References
Sarah Gatlin +1 (480) 819-6140 Pat Sanchez +1 (602) 327-5345 Meridith trzinski
(480) 977-7085 Denise Stanfield (480) 559-1076
Interests
Other Activities
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Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
SMI Case Manager
Spectrum Health Medical Group
08.2022 - Current
Child Case Manager
Touchstone Health
07.2021 - 08.2022
Teacher Assistant
ACES school
08.2019 - 03.2020
Drug and Alcohol Tech
St Francis House
02.2015 - 01.2018
Drug and Alcohol Peer Mentor
The Cushing House
01.2006 - 01.2015
Charlestown high school
High school diploma
Southern University
from Psychology
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