Jacquelyn Handavaka
Hemet,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Surgical Dental Assistant & Front Desk Receptionis
Michael A. Wasemiller, DDS
Murrieta, CA
05.2017 - Current
- Assisted in surgical procedures by preparing instruments and ensuring a sterile environment, contributing to
successful patient outcomes. - Coordinated patient check-in and check-out processes, enhancing overall patient experience.
- Managed patient scheduling and coordinated appointments, optimizing office workflow and enhancing patient
satisfaction. - Processed insurance claims and verified coverage to facilitate efficient billing operations.
- Maintained accurate patient records and updated dental charts using industry-standard software, ensuring
compliance with health regulations. - Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Educated patients on post-operative care and oral hygiene practices, promoting better health outcomes and patient
engagement. - Conducted inventory management of dental supplies, reducing costs by implementing efficient ordering processes.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Trained new staff members on office procedures and patient care standards, enhancing team performance and
service quality. - Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Utilized digital radiography and imaging software to assist in diagnostic procedures, improving accuracy and
efficiency. - Performed patient check-in and check-out procedures, ensuring a seamless experience for patients from arrival to
departure. - Assisted in insurance verification and claims processing, reducing billing errors and expediting reimbursement
timelines. - Facilitated communication between patients and the dental team, ensuring all concerns were addressed promptly
and professionally. - Reduced patient anxiety by providing detailed explanations of procedures and answering questions, enhancing overall satisfaction.
Cashier
Costco
Temecula, CA
06.2014 - 06.2018
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and store navigation to enhance shopping experience.
- Implemented efficient checkout procedures, reducing wait times for customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
Associate of Science -
Mt. San Jacinto College
Menifee04-2022
CPT1 -
California Phlebotomy School
Temecula, CA03-2024
CDA - Dental Assisting
Dental Assisting School of Temecula
Temecula, CA12-2016
High School Diploma -
Shakopee Senior High School
Shakopee, MN05-2014
Skills
- Skilled in oral surgery operations
- Comprehensive patient management
- Venipuncture - Butterfly needle technique
- Preoperative preparation & Sterilization techniques
- Appointment scheduling
- Insurance claims processing
- Radiographic imaging
- Postoperative care
- Dental terminology
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Organizational skills
- Adaptability and flexibility
Certification
- PT - Phlebotomy Technician
Timeline
Surgical Dental Assistant & Front Desk Receptionis
Michael A. Wasemiller, DDS
05.2017 - Current
Cashier
Costco
06.2014 - 06.2018
CPT1 -
California Phlebotomy School
Associate of Science -
Mt. San Jacinto College
CDA - Dental Assisting
Dental Assisting School of Temecula
High School Diploma -
Shakopee Senior High School