Jacquelyn Hardy
New Haven,CT
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Temporary Asset Protection Investigator
Walmart
New Haven, CT
06.2023 - 09.2024
- Provided security for employees and customers in the store environment.
- Conducted investigations into internal and external theft, employee misconduct, and other policy violations.
- Monitored store surveillance cameras to detect suspicious activity or criminal behavior.
- Investigated shoplifting incidents, apprehended suspects, and recovered stolen merchandise.
- Assisted with the development of safety policies and procedures to reduce loss exposure.
- Conducted confidential interviews with witnesses and suspects regarding asset protection matters.
- Prepared detailed reports on all investigations that included evidence gathered and recommendations for corrective action.
- Identified areas of risk within the stores through periodic audits of cash handling practices, inventory control processes, customer service protocols.
- Developed relationships with local law enforcement agencies to ensure efficient communication when needed.
- Participated in training sessions for new hires on proper asset protection techniques.
- Collaborated with other departments such as Loss Prevention Managers to develop strategies to reduce shrinkage.
- Inspected stores regularly to ensure compliance with established policies and procedures related to asset protection.
Office Manager
H&R Block Tax Svc
East Haven, CT
11.2020 - 09.2023
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Teller Associate
TD Bank
New Haven, CT,
10.2018 - 11.2020
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained accurate records of customer transactions in line with bank procedures.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Assisted with training of new tellers on policies and procedures.
Operations Manager/Dispatch Manager
TRANSPORTER INC
New Haven, CT
09.2014 - 09.2018
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Recruited, hired, mentored and trained staff on business procedures, policies, duties and customer care methods.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
Education
Criminal Justice
Post University
Waterbury, CT06-2025
High School Diploma -
Wilbur Cross High School
New Haven, CT06.2013
Skills
- Coordinate Events
- Engine Components
- Health and Safety Regulations
- Greet Guests
- Reminder Calls
- Office Supplies and Inventory
- Vendor Negotiations
- Facility Inspections
- Lead Generation
- Classroom Management
- Lesson preparation
- Assigning and Grading Work
- Supervising Classroom Activities
Certification
- CNA - Certified Nurse Assistant
Timeline
Temporary Asset Protection Investigator
Walmart
06.2023 - 09.2024
Office Manager
H&R Block Tax Svc
11.2020 - 09.2023
Teller Associate
TD Bank
10.2018 - 11.2020
Operations Manager/Dispatch Manager
TRANSPORTER INC
09.2014 - 09.2018
Criminal Justice
Post University
High School Diploma -
Wilbur Cross High School