Jacquelyn Harper
Concord,NC
Summary
Warehouse operations professional with strong leadership skills and hands-on experience in logistics and inventory management. Adept at coordinating teams, optimizing workflows, and ensuring efficient and safe handling of materials. Known for reliability, adaptability, and fostering collaborative work environment to achieve operational goals. Skilled in using warehouse management systems such as SAP, word, microsoft, and Excel.
Overview
17
17
years of professional experience
Work History
Dock Coordinator
Frito Lay
10.2021 - Current
- Implemented loading dock process and productivity improvements.
- Collaborated with transportation providers to ensure timely arrivals and departures of shipments.
- Improved warehouse efficiency by coordinating and organizing dock activities and shipments.
- Pushed or pulled loading carts to and from weighing station.
- Navigate SAP
- words, microsoft, Excel
- highlight skills in warehouse management
- logistics, shipping/receiving, and safety, along with leadership, communication, and problem-solving abilities
- Incoming and outgoing calls
- Improved employee performance through coaching and feedback.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
Quality Lab Technician
Frito-Lay North America Inc.
08.2018 - 10.2021
- Data recording, analysis, and interpretation
- Equipment Operation & Maintenance, cleaning, and testing of equipment
- Laboratory Techniques
- Sampling and Testing
- Teamwork
- Adaptability learning new protocols and procedures
- General Understanding of GMPs, HACCP, and Allergens
Cna
Mint Hill Senior Living
09.2016 - 10.2018
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Picker Packer
DLT1 Amazon Delivery Station
01.2018 - 05.2018
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
Product Sorter
Amazon Sort Center CLT2
11.2016 - 05.2017
- Increased efficiency by implementing an optimized product sorting system.
- Exceeded performance targets through close monitoring of progress indicators and proactive problem-solving strategies.
- Minimized damage or loss of products during the sorting process through careful handling and appropriate packaging techniques.
- Improved overall workflow by regularly maintaining and cleaning sorting equipment.
Customer Service/fulfillment
Buy Buy BABY
01.2016 - 11.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Home Health Aide/caregiver
Home Instead Senior Care
06.2016 - 09.2016
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Customer Services/Sales Associate
7-11
09.2014 - 01.2016
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
Customer Service/ Starbucks Barista
Target
03.2014 - 2015
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Sandwich Artist
Subway
09.2013 - 03.2014
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Executed sandwich artistry duties with very low occurrence of errors.
Home Health Aide
Schofield Health
02.2012 - 09.2013
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Provided mobility assistance such as walking and regular exercising.
- Provided transportation and appointments management.
- Assisted with end-of-life care.
- Scheduled and coordinated medical appointments.
Customer Service
Delta Sonic
01.2008 - 05.2012
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Completed vehicle inspections prior to service and afterwards to ensure there was no damage.
- Shined vehicle windows and windshields to remove water spots.
- Used steam cleaning equipment to remove dirt from the engine and engine compartment.
- Reported any customer-oriented issues immediately to the Service Manager.
Call Center Representative
Empire State Recovery
01.2008 - 10.2010
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Education
High School Diploma -
East High
Buffalo, NY2010
Skills
The skills I gained over the years are quality control, sample preparation, equipment maintenance, data analysis, ISO standards, FDA regulations, problem solving, team work, leadership, safety, time management, material handling, hazardous material handling, shipping and receiving, communication verbal and written, customer service, SAP, Excel, word, Microsoft office, logistics, Adaptability, patient care, wound care, CPR, first aid
Timeline
Dock Coordinator
Frito Lay
10.2021 - Current
Quality Lab Technician
Frito-Lay North America Inc.
08.2018 - 10.2021
Picker Packer
DLT1 Amazon Delivery Station
01.2018 - 05.2018
Product Sorter
Amazon Sort Center CLT2
11.2016 - 05.2017
Cna
Mint Hill Senior Living
09.2016 - 10.2018
Home Health Aide/caregiver
Home Instead Senior Care
06.2016 - 09.2016
Customer Service/fulfillment
Buy Buy BABY
01.2016 - 11.2016
Customer Services/Sales Associate
7-11
09.2014 - 01.2016
Customer Service/ Starbucks Barista
Target
03.2014 - 2015
Sandwich Artist
Subway
09.2013 - 03.2014
Home Health Aide
Schofield Health
02.2012 - 09.2013
Customer Service
Delta Sonic
01.2008 - 05.2012
Call Center Representative
Empire State Recovery
01.2008 - 10.2010
High School Diploma -
East High
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