JACQUELYN HAWKINS
Austell,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Able to multi -task, prioritize work efficiently, listen, communicate (written and verbal), excellent grammar, spelling and proof-reading skills and follow-up effectively with all staffing levels and clients/customers. Experienced in financial statement review, credit balance auditing and reporting. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Financial Operations Specialist
Purchasing Power
03.2015 - 03.2024
- Analyze over 300 customer accounts, find trends, and implement changes internally to reduce bad debt.
- Compile all necessary data for internal and external audit testing
- Produce daily bank reports-end of day report
- Researched and corrected any variances
- Analyze Risk Reporting for clients who are delinquent
- Researched all on-account balances or unapplied balances
- Daily reconciliation of cash receipts
- Maintained detailed client performance report used for month
- Generate deduction and remittance files in accordance with security policy to maintain client confidentially and data integrity
- Researched customer issues related to overpayment, payroll deductions, or errors in orders
- Processed credit card payments and credits Processed ACH payments, performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Collaborated with cross-functional teams to develop financial strategies aligned with company objectives.
- Spearheaded initiatives to improve accuracy of financial data entry into accounting systems, leading to more reliable reporting results.
Accounts Receivable Specialist
Ricoh USA
11.2004 - 03.2015
- Worked closely with supervisor to focus on various activities to increase cash collection, reduce delinquency and achieve team /departmental goals
- Provide training and coaching to associates and Sr. Associates regarding collections process and procedures.
- Carry out billing, collection, and reporting activities according to specific deadlines
- Perform account and bank reconciliations monitor customer account details for non-payments, delayed payments, and other irregularities
- Research and resolve payment t discrepancies
- Generate age analysis
- Review AR aging to ensure compliance maintain accounts receivable customer files and records
- Follow established procedures for processing receipts, cash etc
- Research cash receipts, oversees client trust accounts, accounts receivable write-offs and payment reversals
- Provides high level of customer service and assists in resolving problem accounts and customer complaints
- Resolves customer complaints and research account discrepancies
- Establishes and maintains excellent working rapport with intern al and external customers.
Education
MBA - Public Health Administration
Strayer University
Washington, DC12.2013
Bachelor of Science - Business Administration
Livingstone College
Salisbury, NC05.1999
Skills
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Issue and Complaint Resolution
- Accounts reconciliation
- Prioritizing and Planning
- Critical Thinking
- Knowledge of Basic Bankruptcy procedures
- Microsoft Office
- Account Monitoring
- Audit Support
- Financial Reporting
- Cash application
- Oracle Expertise
- Investigative research
- Accurate payment posting
- Research and due diligence
- Month-end closing procedures
- SAP Knowledge
Timeline
Financial Operations Specialist
Purchasing Power
03.2015 - 03.2024
Accounts Receivable Specialist
Ricoh USA
11.2004 - 03.2015
MBA - Public Health Administration
Strayer University
Bachelor of Science - Business Administration
Livingstone College
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