Jacquelyn Hernandez Rojas
Zion,IL
Summary
Experienced operations manager with a strong background in clinic operations, patient access, budget management, and team leadership. Known for streamlining workflows, improving reporting through EHR systems, and supporting high-quality care delivery.
Overview
2
2
Languages
19
19
years of professional experience
Work History
Operation Manager
Erie Family Health Center
Waukegan , IL
06.2014 - Current
- Directed daily operations across community health center clinics and service lines.
- Managed budgets for operations departments and ensured cost-effectiveness.
- Developed, implemented, and enforced operational policies and procedures.
- Standardized reporting using EHR, scheduling, and operational dashboards.
- Partnered with medical leaders on process improvements for patient care delivery.
- Aligned patient access workflows with Erie Family Health Center care teams.
- Managed vendor relationships supporting facility and clinic operations.
- Established quality assurance standards across all departments within the organization.
- Identified potential risks associated with operations activities and developed mitigation strategies.
- Conducted regular meetings with department heads to review progress toward operational goals.
- Provided leadership, mentorship, and guidance to team members in order to foster a collaborative work environment.
- Recruited, hired, trained, coached, evaluated, and terminated personnel as necessary.
- Analyzed customer feedback to identify opportunities for process optimization.
Receptionist
Health Reach Clinic
Waukegan , IL
01.2008 - 05.2014
- Greeted patients at the Health Reach Clinic front desk with professional courtesy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered multi-line phones and routed calls to correct clinic staff.
- Received and directed incoming calls to appropriate departments promptly., took messages, and transferred calls to appropriate departments or personnel.
- Scheduled patient appointments using clinic calendars and provider availability.
- Streamlined scheduling of patient appointments to enhance clinic workflow and patient experience for clients, customers, and other visitors.
- Verified insurance information and collected required intake forms.
- Updated patient records with accurate demographic and contact information.
- Coordinated referrals, test results, and follow-up messages to ensure timely communication between patients and providers.
- Managed waiting room flow and directed patients to proper care areas.
- Assisted Health Reach Clinic staff with daily reception tasks to maintain smooth clinic operations.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Education
High School Diploma -
Waukegan High School
Waukegan, IL05-2001
Skills
- Clinical operations
- EHR analytics
- Budget management
- Policy development
- Patient access
- Care coordination
- Workflow efficiency
- Operational efficiency
- Strategic thinking
- Team leadership
- Problem solving
- Conflict resolution
Languages
Spanish
Professional
English
Professional
Timeline
Operation Manager
Erie Family Health Center
06.2014 - Current
Receptionist
Health Reach Clinic
01.2008 - 05.2014
High School Diploma -
Waukegan High School