Jacquelyn Hussner
Willow Grove
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Teller Supervisor/Customer Service Representative
PNC Financial Services Group
08.2009 - 01.2011
- Responsible for maintaining vault and ATM cash levels
- Understanding customer needs and identifying opportunities for proactive sales/services
- Fraud detection and prevention
- Managing and coaching others on policy and procedures
- Help customers with questions and issues abut bank products and services
- Open new accounts (checking, savings, loans) for new and existing customers
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
- Conducted regular performance evaluations for teller staff, identifying areas for improvement.
- Assisted in recruiting new tellers, conducting interviews and making hiring recommendations based on candidate qualifications.
- Maintained compliance with all regulatory requirements, regularly reviewing policies and procedures.
- Promoted bank's products and services by consistently cross-selling to customers.
- Collaborated with management to establish branch goals, developing strategies to achieve them.
Customer Service Associate/Switcher
PNC Financial Services Group
05.2007 - 08.2009
- Understanding customer needs and identifing opportunities for proactive sales/services
- Fraud detection and prevention
- Help customers with questions and issues abut bank products and services
- Open new accounts (checking, savings, loans) for new and existing customers
- Maintain and settle cash box daily
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Teller/Personal Banker
Commerce Bank
09.2005 - 05.2007
- Understanding customer needs and identifying opportunities for proactive sales/services
- Fraud detection and prevention
- Help customers with questions and issues abut bank products and services
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Teller
Wachovia Bank NA
05.2004 - 09.2005
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Legal Secretary
Gerstman Kelson & Coffill
10.2003 - 05.2004
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Reduced errors in legal documents by implementing thorough proofreading processes.
Education
GED -
Liberty Central High School
Liberty, NY05.1999
Liberal Arts -
Montgomery County Community College
Blue Bell, PA05.2008
Skills
- Customer service
- Communication skills
- Time management
- Microsoft word
- Leadership
- Cash handling and management
- Customer engagement
- Professionalism and ethics
- Staff training and development
- Sales and Cross-selling
- Transaction processing efficiency
- Multitasking Abilities
Timeline
Teller Supervisor/Customer Service Representative
PNC Financial Services Group
08.2009 - 01.2011
Customer Service Associate/Switcher
PNC Financial Services Group
05.2007 - 08.2009
Teller/Personal Banker
Commerce Bank
09.2005 - 05.2007
Teller
Wachovia Bank NA
05.2004 - 09.2005
Legal Secretary
Gerstman Kelson & Coffill
10.2003 - 05.2004
Liberal Arts -
Montgomery County Community College
GED -
Liberty Central High School
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