Jacquelyn Hyland
Cos Cob,CT
Summary
Proven leader in enhancing quality and safety at Yale New Haven Health System, leveraging skills in Quality Metrics and Team Leadership. Spearheaded cross-functional collaborations for process improvements, achieving significant efficiency gains. Excelled in project management, driving initiatives that surpassed regulatory compliance and fostered a culture of continuous improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Quality and Safety Specialist III
Yale New Haven Health System
03.2019 - Current
- Conducted audits of internal processes to identify areas for improvement in overall safety performance.
- Analyzed data from various sources to identify trends impacting product quality, making strategic recommendations for improvements based on findings.
- Collaborated with cross-functional teams to identify process improvements, resulting in increased production efficiency and cost savings.
- Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
- Assisted in the implementation of a continuous improvement culture, contributing to company-wide improvements in productivity and waste reduction.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Conducted data review and followed standard practices to find solutions.
- Reported problems and concerns to management.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Conducted investigations into questionable test results.
- Enhanced team collaboration, leading cross-functional meetings to discuss quality assurance findings and improvements.
- Documented and reported quality assurance outcomes, providing actionable insights for product development teams.
Performance Improvement Specialist
Greenwich Hospital
05.2012 - 03.2019
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Created dashboards to monitor and track key performance indicators.
- Generated standard and custom reports to provide insights into business performance.
- Identified patterns and trends in large data sets and provided actionable insights.
- Optimized internal audit processes, identifying areas for improvement in regulatory adherence.
- Conducted thorough risk assessments to identify potential compliance issues and develop effective mitigation strategies.
- Strengthened relationships with regulatory authorities through transparent communication and proactive engagement.
- Performed and documented quality control checks to maintain compliance with company initiatives.
- Developed or tracked quality metrics.
- Interpreted regulatory rules or rule changes and communicated with others through corporate policies and procedures.
- Conducted thorough audits to identify areas of improvement and implement corrective actions for regulatory compliance.
- Maintained detailed records of all regulatory activities, enabling quick access during inspections or audits.
- Maintained and archived regulatory paperwork.
- Recommended improvements to processes.
- Prepared and submitted regulatory file applications and supporting documentation.
- Wrote or updated standard operating procedures, work instructions or policies.
Informatics Nurse Specialist
Greenwich Hospital
06.1996 - 05.2012
- Influenced positive change in nursing practice by staying current on industry trends, research findings, and advancements in technology.
- Assisted with departmental audits, ensuring compliance with regulatory requirements and identifying opportunities for improvement.
- Served as a clinical resource for colleagues, offering guidance on complex cases or challenging situations requiring advanced expertise.
- Maintained accurate documentation of all aspects of patient care using electronic health records systems.
- Contributed to departmental quality improvement initiatives by identifying areas for improvement and implementing evidence-based best practices.
- Developed strong relationships with physicians, ensuring clear communication regarding patient needs and treatment plans for optimal outcomes.
- Mentored new nurses, fostering a supportive learning environment and promoting professional growth.
- Reviewed medical records and summarized care.
- Evaluated patient histories, complaints, and current symptoms.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Researched related literature regarding issues at hand.
- Delivered informative presentations to nursing staff on relevant topics, keeping colleagues informed of the latest developments within the profession.
Evening Nursing Shift Supervisor
Greenwich Hospital
10.1987 - 06.1996
- Collaborated with other leaders and executives to direct workflow and support operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Enforced company policies and regulations with employees.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
Education
Master of Science - Health Administration
Iona College
New Rochelle, NY01-2000
Bachelor of Science - Nursing
SUNY Polytechnic Institute
Utica, NY05-1982
Skills
- Quality Metrics
- Measurement System Analysis
- Validation Techniques
- Control Charts
- Pareto Analysis
- Quality improvements
- Project Management
- Team Leadership
Certification
CPHQ
Timeline
Quality and Safety Specialist III
Yale New Haven Health System
03.2019 - Current
Performance Improvement Specialist
Greenwich Hospital
05.2012 - 03.2019
Informatics Nurse Specialist
Greenwich Hospital
06.1996 - 05.2012
Evening Nursing Shift Supervisor
Greenwich Hospital
10.1987 - 06.1996
CPHQ
Master of Science - Health Administration
Iona College
Bachelor of Science - Nursing
SUNY Polytechnic Institute
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