Jacquelyn Jackson
Cleveland,OH
Summary
Dynamic leader and team player with a proven track record at Cleveland Clinic, enhancing patient experience and operational efficiency. Excelled in conflict resolution and customer service management, while fostering a culture of innovation at Growing Hands Home Care. Skilled in medical terminology and multitasking, achieving increased satisfaction and retention rates.
Overview
16
16
years of professional experience
Work History
Patient Appointment Coordinator
Cleveland Clinic
05.2021 - 06.2024
- Resolved conflicts related to double-bookings or overbookings in a tactful manner that prioritized patient needs while considering provider workload.
- Enhanced patient experience with timely communication about appointment changes and delays.
- Collaborated with medical staff to accommodate urgent care patients, ensuring prompt appointments.
- Promoted a welcoming environment by greeting patients upon arrival and providing assistance throughout the visit as needed.
- Participated in team meetings and trainings to continuously improve knowledge of practice offerings, policies, and procedures.
- Provided exceptional customer service by addressing patient inquiries and concerns in a professional manner.
- Assisted with administrative tasks such as filing, data entry, and office organization to maintain an efficient workspace for all staff members.
CEO
Growing Hands Home Care
06.2018 - 05.2021
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Improved organizational structure by reallocating resources and redefining roles for greater efficiency.
- Secured financing for critical projects through negotiation of favorable loan terms with financial institutions or investors.
- Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Fostered strong relationships with industry partners to expand business opportunities.
House Manager
All Hearts Home Care
01.2008 - 03.2018
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
- Facilitated communication between family members regarding important updates or decisions related to the house manager role.
- Planned special events such as parties or family gatherings with attention to detail and organization.
- Oversaw budget to manage expenditures and control costs.
Education
No Degree - Medical Billing And Coding
Cuyahoga Community College
Cleveland, OH05-2025
Skills
- Patient confidentiality
- Medical terminology
- Follow-up skills
- Data entry proficiency
- Strong organization
- Teamwork
- Customer service
- Multitasking Abilities
- Customer service management
Timeline
Patient Appointment Coordinator
Cleveland Clinic
05.2021 - 06.2024
CEO
Growing Hands Home Care
06.2018 - 05.2021
House Manager
All Hearts Home Care
01.2008 - 03.2018
No Degree - Medical Billing And Coding
Cuyahoga Community College
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