Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacquelyn Johnson

Sterling Heights,MI

Summary

Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Great Start Maternal Infant Health Program
06.2024 - 01.2025
  • Managed approximately 30+ incoming and out going calls, emails and faxes per day to and from clients, insurance companies and staff.
  • Collaborated with insurance companies for eligibility of clients and status of enrollment.
  • Coordinated inventory and eligibility of client request..
  • Assist with onboarding process
  • Process files according to office policies
  • Audits accounts, apply appropriate adjustments and updates.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.

Assistant/Lead Teacher

Academy 4 'Lil Angels
07.2022 - 03.2023
  • Boosted students'' confidence and academic success through personalized instruction and feedback.
  • Achieved high student satisfaction by providing a supportive and interactive learning environment.
  • Enhanced the overall classroom experience by incorporating hands-on activities and cooperative learning strategies.
  • Maintained parent daily parent communication.
  • Addressed parent questions and concerns.
  • Implemented data-driven decision-making processes to identify areas of need within the curriculum and target specific learning objectives for each student cohort.
  • Lead a classroom of 4-8 children.

Assistant/Lead Teacher

Goddard School
05.2018 - 07.2022
  • Participated in ongoing professional development opportunities to stay current on educational trends and best practices for effective teaching methods.
  • Implemented data-driven decision-making processes to identify areas of need within the curriculum and target specific learning objectives for each student cohort.
  • Developed strong relationships with students, parents, and colleagues to create a positive learning community.
  • Collaborated with other educators to develop cross-curricular projects that enriched students'' understanding of multiple subjects.
  • Increased student engagement by utilizing various teaching techniques tailored to individual needs.
  • Maintained open lines of communication with all stakeholders involved in the education process, ensuring mutual understanding of goals, progress reports, and any potential issues or concerns related to student achievement.
  • Evaluated student progress regularly, adjusting instructional strategies as needed to ensure continuous improvement.
  • Addressed and developed daily schedules for a full classroom of 8 children and collaborated with families for successful transition and growth.

Probation Officer

State of Michigan
05.1995 - 03.2018
  • Maintained organized offender records and documentation in compliance with department and legal standards.
  • Maintained compliance with all legal statutes, policies and procedures.
  • Determined appropriate supervision levels by conducting risk and needs assessments.
  • Established productive relationships with local law enforcement agencies, enhancing information sharing and cooperation.
  • Supervised a caseload of 100+ probationers and implemented court ordered sanctions, with compliance to judges orders.

Community Service Coordinator

Oakland County Probation Office
01.1992 - 01.1993
  • Established partnerships with local organizations, fostering collaboration for future projects.
  • Facilitated interdepartmental collaboration on cross-functional projects related to community development initiatives.
  • Supervised and assigned clients to other staff.
  • Coordinated community service placements for a caseload of 75.
  • Increased non-profit participation in the community service program.
  • Compiled monthly statistics on participation, discharges and hours completed for the community service program.
  • Evaluated program effectiveness, implementing changes as necessary.

Education

Master of Arts - Early Child Education

Northern Michigan University
Marquette, MI
2024

B.A. - Sociology, Minor in Psychology

Oakland University
Rochester, MI
05.1993

Skills

  • Conducted interviews with offenders and families
  • Experienced in engaging with individuals from varied backgrounds
  • Collaborated with law enforcement agencies
  • Collaborated with circuit court personnel and community agencies
  • Communicated with Michigan Interstate Compact Office and other state Departments and attended court proceedings to provide accurate testimony, when necessary
  • Client relations management
  • Accurate data entry
  • Experienced in software utilization
  • Administrative support
  • Proficient in Microsoft Word

Certification

  • Basic Restorative Practices Training
  • Blood & Airborne Pathogen Training
  • Interstate Compact Rules and Pre-sentence Report Writing
  • Civil Mediation 40-hour Training
  • Offender Management Training
  • CPR Training
  • Effective Interviewing Training
  • Harassment Training

Timeline

Administrative Assistant

Great Start Maternal Infant Health Program
06.2024 - 01.2025

Assistant/Lead Teacher

Academy 4 'Lil Angels
07.2022 - 03.2023

Assistant/Lead Teacher

Goddard School
05.2018 - 07.2022

Probation Officer

State of Michigan
05.1995 - 03.2018

Community Service Coordinator

Oakland County Probation Office
01.1992 - 01.1993

Master of Arts - Early Child Education

Northern Michigan University

B.A. - Sociology, Minor in Psychology

Oakland University

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