Jacquelyn Keefer
Wichita,KS
Summary
Encouraging manager and analytical problem-solver with
talents for team building, leading and motivating, as well
as excellent customer relations aptitude and relationship-
building skills. Proficient in using independent decision-
making skills and sound judgment to positively impact
company success. Dedicated to applying training,
monitoring and morale-building abilities to enhance
employee engagement and boost performance.
Overview
27
27
years of professional experience
Work History
Event Manager
Meridian Center
11.2023 - Current
- Meeting with food, beverage, and sales to review specifics prior to each event.
- Create a floor plan to be used for set up which reflects the exact equipment needs of each event as outlined in the Banquet Event Order.
- Making sure that all events are set up according to the Banquet Event Order.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Utilized job-related software to create standard guidelines, calendars and budgets for each event.
- Trained and supervised event staff to complete tasks on time.
- Coordinated florists, photographers, and musicians for events.
- Adhere to and help enforce company policies.
- Ensure staff complies with safety regulations.
- Schedule, facilitate, and document front of house staff training per center standards.
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
- Managed logistics of events planning, event booking, and event promotions.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Collaborated closely with clients throughout the planning process to ensure their vision was accurately reflected in the final event layout.
- Managed invoicing and payment processing operations.
General Manager/Chef
Lotus Leaf Cafe
10.2010 - 11.2023
- Specialized in Vegan/Vegetarian and Gluten-free cooking.
- Day to day operations of a sixty-six seat, full-service restaurant.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Modified recipes to accommodate dietary restrictions and allergies.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Performed business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Scheduled employees for shifts, considering customer traffic and employee strengths.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Utilized Social Media to increase customer traffic.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Adapted menus seasonally, incorporating fresh produce to create visually appealing and flavorful dishes.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion.
- Analyzed financial data to identify trends and potential areas for improvement or cost savings opportunities.
- Established QuickBooks accounting system to reflect accurate financial records.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Enhanced financial accuracy by implementing effective accounts payable processes and controls.
Licensed Acupuncturist
Self Employed
02.2003 - 10.2010
- Diagnosed and treated patients using principles of TCM
- Enhanced patient comfort by incorporating relaxation techniques and personalized treatment plans.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive treatment plans for optimal patient outcomes.
- Educated patients on self-care techniques, promoting long-term health maintenance and prevention.
- Developed marketing materials highlighting the benefits of acupuncture, expanding clinic clientele and increasing community awareness.
- Provided exceptional care for a diverse range of conditions such as chronic pain, stress management, digestive issues, and insomnia.
- Counseled patients on beneficial lifestyle changes to complement acupuncture treatments
- Demonstrated commitment to ongoing education by attending regular workshops covering new advances in acupuncture technique or related fields.
- Adhered to local, state and federal laws, regulations and statutes.
- Developed individual treatment plans and strategies
- Conducted patient assessments and implemented techniques to balance and harmonize mind, body and spirit.
Massage Therapist
09.1997 - 10.2010
- Developed and maintained positive relationships with clients through professional communication and follow- up to increase satisfaction and build rapport
- Created a comfortable and professional environment for clients by setting up massage tables and preparing treatment area
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets
- Assessed medical histories and conditions of clients to determine contraindications to massage services
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques
- Advised clients on areas such as posture, at-home exercises and stretches.
Dispatcher
EagleMed
01.2009 - 07.2010
- Followed established protocols for professional handling of emergency situations
- Directed responders using assigned mapping systems for timely emergency attendance
- Dispatched Emergency Aircraft for five states
- Monitored flights in progress
- Relayed latest information to flight crew via electronic means, telephone calls, and radio responses.
Education
Additional coursework in - Paramedic
Cowley County Community College And Area Vocational-Technical School
Arkansas City, KSCompleted the Emergency Medical Technician program -
Butler County Community College
Andover, KSDiplomat of Acupuncture - Traditional Chinese Medicine
Kansas College of Chinese Medicine
Wichita, KS05.2002
Skills
- Business Development
- Organizational Skills
- Customer Relations
- Hiring and Staffing
- Verbal and Written
- Communication
- Training and Development
- Payroll Preparation
- Analytical and Critical Thinker
- Strong Work Ethic
- Computer Proficiency
- QuickBooks
- Leadership
- Schedule Management
Timeline
Event Manager
Meridian Center
11.2023 - Current
General Manager/Chef
Lotus Leaf Cafe
10.2010 - 11.2023
Dispatcher
EagleMed
01.2009 - 07.2010
Licensed Acupuncturist
Self Employed
02.2003 - 10.2010
Massage Therapist
09.1997 - 10.2010
Additional coursework in - Paramedic
Cowley County Community College And Area Vocational-Technical School
Completed the Emergency Medical Technician program -
Butler County Community College
Diplomat of Acupuncture - Traditional Chinese Medicine
Kansas College of Chinese Medicine
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