Jacquelyn Keller
Land O' Lakes,FL
Summary
Energetic and dependable professional with strong organizational and communication skills. Demonstrated expertise in operational procedures and team management, including conflict resolution and task delegation. Proven ability to drive team performance and ensure seamless shift transitions to achieve operational efficiency and customer satisfaction. Professional leader known for effective collaboration and achieving results in fast-paced environments. Highly adaptable with a skillset that includes problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and a proactive approach to shifting demands.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Fresh Kitchen
07.2024 - Current
- Facilitated team discussions to address challenges and implement changes.
- Established procedures for handling defective items to reduce waste.
- Trained staff on customer service best practices for improved interactions.
- Conducted regular inventory checks to maintain stock levels.
- Developed training programs for new employees to enhance skills.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Helped store management meet standards of service and quality in daily operations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Lead Hostess
Longhorn Steakhouse
06.2021 - 07.2024
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
- Enhanced guest experience by efficiently managing reservations and seating arrangements.
- Regularly reviewed and updated menu knowledge, enabling prompt and accurate responses to guest inquiries.
- Implemented strategies for effective conflict resolution, ensuring timely resolution of guest complaints and concerns.
Expo/Food Runner
Longhorn Steakhouse
06.2021 - 07.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
To-Go Specialist
Longhorn Steakhouse
06.2021 - 07.2024
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
- Reduced wait times for customers, prioritizing timely food preparation and packaging.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
Education
Undergraduate - Business Management
Kent State University
02.2025
Skills
- Food Service
- Host/Hostess
- Restaurant Experience
- Busser
- Leadership
- Communication skills
- Sales
- Marketing
- Hospitality
- Microsoft Office
- Organizational skills
- Microsoft Word
- Microsoft Powerpoint
- Office experience
- Restaurant Management
- Upselling
- Cleaning Experience
- POS
- Food Preparation
- Negotiation
- Cash handling
- Workplace safety
- Staff management
- Employee training
- Customer-oriented
- Staff motivation
- Staff development
- Strategic planning
- Business administration
- Team leadership
- Problem-solving
- Sales monitoring
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 12 staff members.
- Resolved product issue through consumer testing.
- Achieved team bonding through effectively helping with team communication.
- Documented and resolved team issues which led to better environment and higher morale.
Additional Information
I have worked for Longhorn for two years at two different locations. During those years I have always connected with guest and every guest has always had a great experience. I am very passionate about my work and take pride with everything I do.
Languages
Spanish
Limited Working
Timeline
Shift Supervisor
Fresh Kitchen
07.2024 - Current
Lead Hostess
Longhorn Steakhouse
06.2021 - 07.2024
Expo/Food Runner
Longhorn Steakhouse
06.2021 - 07.2024
To-Go Specialist
Longhorn Steakhouse
06.2021 - 07.2024
Undergraduate - Business Management
Kent State University
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