Jacquelyn Kelley
North Ridgeville,OH
Summary
Experienced professional focused on meeting or exceeding objectives seeking Human Resources Manager position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
19
19
years of professional experience
19
19
Years of employee management, training, and engagement
1
1
Language
Work History
Human Capital Management Manager
Premium Security Inc. Dba Homecision
North Olmsted, OH
10.2020 - Current
- Drive key HR operational initiatives and solutions on enterprise-wide strategies to build employee morale, productivity, retention, and policy compliance. HR operational initiatives include but are not limited to the following: performance management, onboarding, offboarding, compensation planning, succession planning, benefits administration, rewards and recognition, organizational effectiveness, and working with outside vendors.
- Responsible for creating, distributing, and interpreting employee handbook; conducts informational meetings, training sessions, and other communication forums to explain and interpret human resource policies.
- Works with third-party HR support vendor to continuously monitor employment-related laws that may affect human resource polices.
- Directs Talent Acquisition team to analyze trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure organization attracts and retains top talent.
- Guides Corporate Development & Training team to develop and implement an effective employee development and training framework to ensure the company attracts, grows, and retains top talent.
- Manages Company’s culture, diversity and inclusion initiatives that support business strategy and core values.
- Responsible for evaluating and enhancing existing HR functions by bench marking current systems, processes, programs, and ensuring compliance.
- Implements, conducts, facilitates, and/or analyzes results of employee morale and retention initiatives such as incentive programs, stay interviews, career development meetings, employee surveys, and exit interviews.
- Provides guidance and coaching to managers, supervisors, senior leaders, and Human Capital Management department on communication strategies; assists with challenges such as low morale, high turnover, absenteeism, layoffs, and other difficult conversations.
- Acknowledges and handles 100% of employee concerns within 24-48 hours.
Branch Sales Manager
Citizens Bank
Lakewood, OH
01.2010 - 09.2017
- Managed branch sales, customer service, finances, and recordkeeping.
- Analyzed financial statements to identify cost control initiatives.
- Interviewed, hired, and developed team of 10 20 employees.
- Resolved customer and employee complaints to maintain high level of satisfaction.
- Received regional branch recognition award sales increase for 2014 and 2016. and was ranked top 10% of company results from 2010 - 2013.
- Built relationships with customers and community to establish long-term business growth.
Group Banking Sales Director
Ohio Savings Bank
Cleveland , OH
03.1999 - 02.2009
- Trained, coached, and developed teams of 36 - 55 sales representatives dedicated to cultivating outside business.
- Partnered with Branch Managers on staff development.
- Built a book of business relationships resulting in 72% increase year over year(2000 - 2001) accounts.
- Identified new business prospects and additional opportunities within existing customer base resulting in over $100 million in closed loans.
- Worked with over 600 existing Group Banking companies to promote and manage initiatives to acquire new personal customers and accounts.
- Ranked #1 in peer group for Group Banking First Mortgage loans, Home Equity loans and Checking Accounts during fiscal years 2004 - 2008.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Organized promotional events and interacted with community to increase sales volume.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Created and facilitated team-building activities to enhance working relationships.
Education
High School Diploma -
Austintown Fitch High School
Austintown, OHBachelor of Science - Business Management
Bowling Green State University
Bowling Green, OHNo Degree - Spanish And Iberian Studies
Bowling Green State University
Bowling Green, OHSkills
- Performance Appraisal
- Employment Data Tracking
- ADP Workforce Now
- Employee Orientation
- Compensation Structuring
- Policy and Procedure Writing
- Recruitment Management
- Management Consulting
- Termination Documentation
- Employment Recordkeeping
Languages
Spanish
Limited Working
Software
Microsoft 365
Word
Excel
PowerPoint
Canva
ADP WFN
ADP TotalSource
Timeline
Human Capital Management Manager
Premium Security Inc. Dba Homecision
10.2020 - Current
Branch Sales Manager
Citizens Bank
01.2010 - 09.2017
Group Banking Sales Director
Ohio Savings Bank
03.1999 - 02.2009
High School Diploma -
Austintown Fitch High School
Bachelor of Science - Business Management
Bowling Green State University
No Degree - Spanish And Iberian Studies
Bowling Green State University
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