Summary
Overview
Work History
Education
Skills
Timeline
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JACQUELYN LE

Fort Lauderdale,FL

Summary

Friendly and customer-focused hospitality professional with strong experience in restaurant and front desk operations. Skilled at providing outstanding service, resolving guest concerns efficiently, and keeping daily operations running smoothly. Energetic, quick to adapt, and always looking for ways to enhance the guest experience. A reliable team player who values building genuine connections and creating a welcoming environment. Supervising daily store operations to ensure high-quality service and products. Ensuring compliance with health, safety, and cleanliness standards. Managing inventory levels, ordering supplies, and reducing waste. Customer Experience Monitoring and improving customer satisfaction. Addressing complaints or issues promptly and professionally. Ensuring consistent product quality and excellent service. Creating and managing budgets, including labor and supply costs. Expanding the business through new locations or partnerships.

Overview

6
6
years of professional experience

Work History

Director of Operations

Sweet Leaf Tea Lounge
03.2024 - 01.2025
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Defined, implemented, and revised operational policies and guidelines.
  • Mentored and coached team members to foster productive and engaging work environment.

Member Experience Associate

Yoga Joint
03.2022 - 03.2024
  • Uphold high-level of standards for Yoga Joint studio at all times
  • Sold memberships and retail
  • Exude a positive, upbeat and pleasant attitude at all times
  • Assist in studio turnover as well as studio general studio maintenance

Front Desk Receptionist

Miller and Jacob's Law Firm
07.2021 - 02.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Handled creating new client files and organize them into the corresponding area
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Responsible to preparing contracts and decline letters

Hostess

Shooters Waterfront
05.2019 - 03.2021
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

High School Diploma -

North East High School
Fort Lauderdale, FL
06-2020

Skills

  • Operational efficiency
  • Operations oversight
  • Strategic planning
  • Strategic planning and execution
  • Business management
  • Team leadership
  • Decision-making
  • Staff training/development
  • Staff management
  • Customer service management
  • Customer relations
  • Hiring and onboarding

Timeline

Director of Operations

Sweet Leaf Tea Lounge
03.2024 - 01.2025

Member Experience Associate

Yoga Joint
03.2022 - 03.2024

Front Desk Receptionist

Miller and Jacob's Law Firm
07.2021 - 02.2022

Hostess

Shooters Waterfront
05.2019 - 03.2021

High School Diploma -

North East High School
JACQUELYN LE