Jacquelyn Liggins
Tracy,CA
Summary
Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in various different business settings. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
3
3
years of post-secondary education
14
14
years of professional experience
Work History
TAX OPERATIONS ASSOCIATE
LIBERTY TAX
01.2015 - Current
- Performs end-user functionality testing on system updates
- Works closely with team and internal customers to research and resolve any issues with supported applications
- Perform impact assessments on tax processes for new markets, new products, business reorganizations, system changes and regulations
- Responsible for archiving documentation with network storage and offsite storage
- Execute business and regulatory compliance responsibilities relating to Tax Operations, which includes the following
- Assist in remediation efforts to procure tax documentation for accounts that have invalid/missing information
- System enhancements and testing
In home support aide
IHSS In Home Support Services
Tracy, California
12.2025 - 08.2026
- Assisted clients with daily living activities and personal care needs.
- Implemented individualized care plans based on client requirements and preferences.
- Coordinated transportation for clients to medical appointments and social activities.
- Monitored client health and reported changes to healthcare professionals promptly.
- Communicated effectively with clients and families to ensure satisfaction and comfort.
- Maintained a safe and clean environment for clients in their homes.
- Supported clients with meal preparation, nutrition, and dietary needs.
Assistant Manager
Grocery Outlet
10.2024 - 12.2025
- Supervised daily store operations and team performance.
- Managed inventory levels and organized product displays.
- Trained new staff on customer service and sales techniques.
- Developed promotional strategies to enhance customer engagement.
- Coordinated schedules and delegated tasks among team members.
- Conducted regular audits to ensure compliance with safety standards.
- Handled customer inquiries and resolved issues effectively.
- Collaborated with vendors to maintain stock availability.
General Contractor
Clean Waste Revolution LLC
10.2020 - 06.2025
- Managed project scheduling and resource allocation for construction projects.
- Coordinated subcontractors and suppliers to ensure timely project completion.
- Supervised site safety protocols and compliance with regulations.
- Collaborated with clients to understand project requirements and expectations.
- Developed budgets and estimates for various construction projects.
- Maintained accurate records of daily progress, costs, and materials used on the project.
PERSONAL SECRETARY, MEDICAL ASSISTANT
DR. ARTHUR J. LIPSCHULTZ OFFICE
08.2012 - 09.2020
- Clinical duties: take vital signs; collect patient medical history and information; prepare and clean treatment rooms; prepare and administer medications under the supervision of a physician; collect and log laboratory specimens such as blood samples; instruct and educate physicians on good health practices as directed by the attending physician; properly dispose of waste and contaminated materials; sterilize instruments; conduct routine lab tests.
- Administrative duties: answer phones; schedule patient appointments; follow up with patients regarding questions or test results; log patient information; create and manage patient records; utilize EHR software to manage patient files electronically; track and order supplies; provide prescription information and refill authorization to pharmacies.
RECEPTIONIST II
CITY OF PHOENIX HOUSING DEPARTMENT
Phoenix, USA
09.2017 - 04.2019
- Answering calls, taking messages and handling correspondence.
- Maintaining and arranging appointments for case workers and upper management.
- Typing, preparing and collating reports as well as monthly and weekly calendars for filing.
- Organizing and servicing meetings
- Managing databases.
- Prioritizing workloads.
Education
Associate Degree in Nursing - Nursing
Maricopa Community Colleges, Mesa Community College
Mesa, AZ 05.2004 - 05.2007
Gateway Community College
Mesa, AZSkills
- Caregiver
- Home health nurse
- Document management
- Tax documentation
- Inventory management
- Customer relationship management
- Team supervision
- Scheduler
- Effective communication
- Problem solving
- Time management
- Attention to detail
- Conflict resolution
- Positive attitude
- Office management
Timeline
In home support aide
IHSS In Home Support Services
12.2025 - 08.2026
Assistant Manager
Grocery Outlet
10.2024 - 12.2025
General Contractor
Clean Waste Revolution LLC
10.2020 - 06.2025
RECEPTIONIST II
CITY OF PHOENIX HOUSING DEPARTMENT
09.2017 - 04.2019
TAX OPERATIONS ASSOCIATE
LIBERTY TAX
01.2015 - Current
PERSONAL SECRETARY, MEDICAL ASSISTANT
DR. ARTHUR J. LIPSCHULTZ OFFICE
08.2012 - 09.2020
Associate Degree in Nursing - Nursing
Maricopa Community Colleges, Mesa Community College
05.2004 - 05.2007
Gateway Community College