Jacquelyn Lopez
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Medical Assistant
University Health System
12.2023 - 11.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Youth Care Worker
Loyal Source Government Services, LLC
12.2021 - 02.2022
- Monitored activities and maintained safe living and learning environment for youth to thrive
- Documented child progress, reporting extreme changes in behavior
- Encouraged completion of daily chores and personal hygiene practices
- Established and maintained environment, encouraging teamwork, collaboration and ethical behavior
- Mentored and supported young people through collaborative activities and social programs
- Oversaw daily routines of youth in placement and delivered services related to basic human needs
- Reported incidents that negatively affected child safety
- Maintained cleanliness of youth facilities and rooms
- Responded to crisis situations when severe mental health and behavioral issues arose
Leasing Consultant
HomeSpring Residential Services
05.2021 - 07.2021
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues
- Prepared lease paperwork and obtained signatures and first payments from new residents
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features
- Detailed application requirements and answered questions from prospective tenants
- Conducted background checks on applicants
- Conducted informative and personalized tours, resulting in new leases
- Encouraged prospective tenants to fill out applications after property tours
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals
- Checked rental eligibility by following company's verification process
- Escalated critical issues to property manager to deliver immediate resolution
Sales Associate
Plato's Closet
08.2018 - 07.2019
- Helped customers find specific products, answered questions and offered product advice
- Engaged customers in friendly, professional dialogue to determine needs
- Answered incoming telephone calls to provide store, products and services information
- Collected payments and provided accurate change
- Answered product questions with up-to-date knowledge of sales and promotions
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Assessed customer needs to provide assistance and information on product features
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
Office Assistant
SAT Energy
04.2018 - 06.2018
- Answered phone calls and welcomed visitors to office
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow
- Maintained business records by updating customer information
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation
- Checked office supply levels, anticipated needs and placed orders for appropriate stock levels
- Dispersed incoming mail to correct recipients throughout office
- Operated photocopiers and scanners, facsimile machines and personal computers
- Maintained and updated filing, inventory and database systems, manually or using computer
- Copied, sorted and filed records of office activities and business transactions
Education
Certified Medical Assistant -
American Medical Certification Association
11.2023
Certified Phlebotomy Technician -
National Healthcareer Association
11.2023
Basic Life Support -
American Heart Association
08.2023
GED -
Restore Education
04.2023
Skills
- Customer Service
- Clear Communication
- Time Management
- Organizing and Categorizing
- Clerical Support
- Data Entry
- Reliable and Punctual
- Multitasking and Prioritization
- Cash Handling Accuracy
Timeline
Medical Assistant
University Health System
12.2023 - 11.2024
Youth Care Worker
Loyal Source Government Services, LLC
12.2021 - 02.2022
Leasing Consultant
HomeSpring Residential Services
05.2021 - 07.2021
Sales Associate
Plato's Closet
08.2018 - 07.2019
Office Assistant
SAT Energy
04.2018 - 06.2018
Certified Phlebotomy Technician -
National Healthcareer Association
Basic Life Support -
American Heart Association
GED -
Restore Education
Certified Medical Assistant -
American Medical Certification Association
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