JACQUELYN MANN
Douglasville,GA
Summary
Passionate and dedicated with strong motivation to helping individuals in need of mental health and substance use support. Skilled in identifying needs, goals and objectives for individuals who want to implement coping and social skills in a life of recovery. Possesses deeply lived and personal understanding of mental health/substance abuse experience with ability to utilize knowledge to assist individuals in managing personal goals. Able to advocate for many based on personal experiences and understanding. Highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
10
10
years of professional experience
Work History
Administration Clerk
Barnett Irrigation Services
05.2023 - Current
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Managed incoming correspondence, prioritizing items requiring immediate attention from executives or other team members.
- Developed expertise in various administrative software programs for increased efficiency across department functions.
- Participated actively in team building activities designed to enhance collaboration among department members and contribute to a positive workplace culture.
- Maintained filing system and organized customer documents for easy retrieval of information.
CASHIER
Village Mart
02.2023 - 05.2023
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Built relationships with customers to encourage repeat business.
Graduation Coordinator
Hope House Foundation
02.2019 - 03.2021
- Streamlined the graduation process for improved efficiency and accuracy, managing all aspects of Certificate production and distribution.
- Supervised a team of assistants responsible for managing various aspects of commencement planning, ensuring all tasks were completed accurately and on time.
SALES ASSOCIATE
GNC
02.2014 - 09.2017
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Administrative Assistant
Carters Galaxy Of Homes
04.2014 - 10.2016
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
Education
Technical Specialist Certificate -
Georgia Piedmont Technical College
01.2024
General Education Development Certificate -
Georgia
11.2022
Skills
- Interpersonal Abilities
- Recovery Guidance
- Social Activity Planning
- Resource Navigation
- Active Listening
- Stress Reduction Techniques
- Goal Setting
- Behavioral Health Knowledge
- Psychotropic Medications Knowledge
- Emotional Support
- Decision-Making
- Dual Diagnoses Expert
- Coping Methods
- Data Confidentiality
- Interpersonal Communication
- Mental Health/ Substance Abuse Advocacy
- Organization
- Communication Abilities
- Communication
- Multitasking
- Attention to detail
- Customer service
- Data entry
- Administrative Skills
- Effective Planning
- Sensitive Information Handling
- Proficient in Excel, PowerPoint, Word
Accomplishments
- Collaborated with team of many in the development of overdose awareness.
- Worked with individuals and groups in recovery
- Developed appropriate social media groups to spread awareness on mental health and substance abuse.
- Skilled in Microsoft Office
- Certification for Introduction for Project Management
- Certification for Stress Management
- Certification for Managing Stress At Work
- Certification for On The Job Training in Supervisors Aide
- Certification for Understanding Employer Expectations
Volunteer Work
-Handed out over 400 packages of free Narcan (Naloxone) to bring awareness to drug overdose in the community.
-Shared my recovery story to a group of 200 in a correctional facility
-Volunteered for NAMI 2024
References
- Kristen Noel O'kelley (404) 865-4473
- Bill Carruthers (912) 656-9566
- Cat Sperling (678) 994-8055
- Teresa Carmichael, (678) 727-2165 Teresa.carmichael@vphealth.org
- Ken Patel, (678) 858-7377
- Brandy Doty, (770) 865-6840
Timeline
Administration Clerk
Barnett Irrigation Services
05.2023 - Current
CASHIER
Village Mart
02.2023 - 05.2023
Graduation Coordinator
Hope House Foundation
02.2019 - 03.2021
Administrative Assistant
Carters Galaxy Of Homes
04.2014 - 10.2016
SALES ASSOCIATE
GNC
02.2014 - 09.2017
Technical Specialist Certificate -
Georgia Piedmont Technical College
General Education Development Certificate -
Georgia
Similar Profiles
Travis BarnettTravis Barnett
Carpentry Worker at Barnett Home ServicesCarpentry Worker at Barnett Home Services
ESTEPHANIE D ZECENAESTEPHANIE D ZECENA
Business Administrator at M.C Sprinkler Irrigation & Repair ServicesBusiness Administrator at M.C Sprinkler Irrigation & Repair Services
ANS MALIKANS MALIK
HSC OFFICER at NAIS (AL NOAIMI AGRICULTURE AND IRRIGATION SERVICES)HSC OFFICER at NAIS (AL NOAIMI AGRICULTURE AND IRRIGATION SERVICES)