Jacquelyn Martinez
Temperance
Summary
Proven expertise in medical billing and patient documentation, honed at Vision Associates, showcases my ability to enhance clinic efficiency and patient satisfaction. Adept at multitasking and critical thinking, I excel in fast-paced environments, significantly improving workflow and team collaboration without compromising accuracy or confidentiality. Hardworking Medical Scribe well-versed in medical terminology and specialty support. Competent and focused professional with expertise in updating charts and submitting paperwork. Offering 10 years of related experience. Accomplished professional with extensive experience in accurately transcribing medical dictations. Offers great time management and task prioritization skills. Adept at quickly learning new software programs and technologies. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
10
10
years of professional experience
Work History
Ophthalmic Medical Scribe
Promedica Physicians Retina
09.2017 - Current
- Accompanied physicians throughout their day in a fast-paced, stressful Retina clinic.
- Stayed on top of current patient loads to facilitate efficient and organized workflow.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Expertly transcribed the physicians medical findings during patient examination.
- Responded to patient inquiries to provide information and resolve issues and concerns.
- Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
- Processed patient referrals and authorizations to enable smooth patient consultations.
- Enhanced doctor-patient communication by serving as a liaison.
- Ensured accuracy in billing/coding processes, diligently verifying insurance coverages before necessary treatments.
- Aided in procedure preparation, gathering necessary instruments and equipment for efficient use during ocular procedures.
- Assisted in diagnosing eye conditions with precise recording of visual acuity measurements and diagnostic testing.
- Helped manage inventory levels of opthalmic drugs for clinic use.
- Used Epic to input information into computerized patient record system.
- Demonstrated exceptional multitasking skills by simultaneously handling direct patient care, documentations and administrative duties.
- Helping facilitate, schedule and prepare patient for upcoming ocular surgeries.
- Provided exceptional administrative support to the ophthalmologist, managing and responding to patient calls and correspondence.
- Provide compassion to patients who have a life changing diagnosis to help ensure a positive patient experience.
- Continually expanding professional knowledge by attending continue education classes and trainings.
Medical Billing Analyst
Vision Associates
08.2015 - 09.2017
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Posted payments and collections on regular basis.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Collected payments and applied to patient accounts.
- Liaised between patients, insurance companies, and billing office.
- Adhered to established standards to safeguard patients' health information.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Filed and updated patient information and medical records.
- Verified insurance of patients to determine eligibility.
- Audited and corrected billing and posting documents for accuracy.
- Responded to customer concerns and questions on daily basis.
- Collaborated with customers to resolve disputes.
- Medicare billing.
- Daily staff balancing.
- Bank deposits.
- Electronic Funds Transfers (EFTs).
- Workers compensation billing claims.
Patient Coordinator & Patient Check Out
Vision Associates
10.2014 - 08.2015
- Worked with patients to schedule tests and procedures.
- Delivered excellent patient experiences and direct care.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Answered incoming calls, scheduled appointments and filed medical records.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Organized patient records and database to facilitate information storage and retrieval.
- Delivered support to medical staff in completion of patient paperwork.
- Facilitated communication between patients and various departments and staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Education
No Degree - Prerequisite Classes
Monroe County Community College
Monroe, MINo Degree - Nursing
Mercy College of Ohio
Toledo, OHCertificate in Medical Secretary & Transcription - Allied Health
Professional Skills Institute
Maumee, OH11.2009
Skills
- Medical billing knowledge
- Patient History Documentation
- Diagnostic test interpretation
- Documentation abilities
- Critical thinking abilities
- Clinical Support
- Appointment Scheduling
- Team Collaboration
- Transcription
- Teamwork and Collaboration
- Self Motivation
- Medical Terminology
- Multitasking
Accomplishments
Certified JCAHPO Ophthalmic Assistant
Timeline
Ophthalmic Medical Scribe
Promedica Physicians Retina
09.2017 - Current
Medical Billing Analyst
Vision Associates
08.2015 - 09.2017
Patient Coordinator & Patient Check Out
Vision Associates
10.2014 - 08.2015
No Degree - Prerequisite Classes
Monroe County Community College
No Degree - Nursing
Mercy College of Ohio
Certificate in Medical Secretary & Transcription - Allied Health
Professional Skills Institute
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