Jacquelyn Matracia

Safelite Solutions, LLC provides complete claims management services for over 200 insurance carriers. I currently work in the Referral Department, which processes all of the comprehensive claims for all of those insurance carriers and company fleet vehicles.

My tasks include;

• answering incoming calls from clients to assist in processing their comprehensive claims.
• Making changes to and answering questions about existing claims.
• Processing coverage verifications requests.
• Handling inquiries and processing requests from agents, claims reps, and shop technicians, etc while also improving client satisfaction by providing timely and efficient referral services.
• Managing high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
• Reviewing and analyzing claims to ensure accuracy, completeness, and compliance with company policies.

• Accomplishments: At our 2023 year end review, I qualified for and received a bonus for the quality of my work.

Gradimages is a media company that photographs high school and college graduations ceremonies. I work within the company as a seasonal photographer.

My duties as a photographer include;

• Taking both posed and candid photos before, after, and during the graduation ceremonies.
• Digitally editing photos to enhance appearance.
• Editing, toning, captioning, and uploading photographs for publication on the Gradimages website.
• Delivering high-quality images under tight deadlines, demonstrating strong time management skills.
• Developing strong relationships with clients through clear communication and professionalism.
• Helping to design, set up/break down, and distribute promotion materials.

• Accomplishments; Being advanced from assistant photographer to a head photographer.

IST Management Services is a business management consultant that hired me on behalf of Graydon Law Firm. I was hired as a Service Specialist which handled running the mailroom, assisting with hospitality, and training incoming new hire employees.

My tasks as a Service Specialist included;

• Verified proper distribution of incoming mail to correct individuals and departments.
• Diagnosed machinery issues, which included paper jams and handled basic maintenance tasks.
• Coordinated with shipping vendors.
• Implemented tracking system for internal deliveries, improving accountability and reducing lost items within the organization.
• Oversaw maintenance of mailroom equipment such as postage meters, scales, and automated sorters to minimize downtime due to malfunctions.
• Processed outgoing mail with a high level of accuracy, including weighing packages and calculating appropriate postage fees.
• Completed weekly inventory for both the mailroom and supply closet.
• Assisted lawyers and their assistants with miscellaneous tasks such as; creating, editing and printing documents, acting as a courier service for legal documents, and completing data entry related tasks, etc.
• Trained a total of eight new hire employees on Service Specialist and hospitality tasks for other IST client locations.
• Created new hire training documents that are still used for Service Specialists.

My tasks when assisting the Hospitality Specialist included;

• Planning, organizing, and scheduling meetings, parties, events, and one on ones within the law firm.
• Designing and distributing meeting materials and invitations.
• Handling the daily calendar requests for each boardroom, and setting up for each meeting with their individual requests.

• Accomplishments; receiving CEO recognition within our company newsletter for my outstanding assistance on a project request from one of the law firms' clients, and receiving a raise after receiving high scores on my quarterly reviews.

Robert Half is a recruitment agency that assists employees and employers with job assignment opportunities. While working with my recruiter at Robert Half I was assigned to many companies with such job titles as; front desk secretary, administrative assistant, data entry clerk, editor, mailroom technician, and claims processor. I was assigned to on site, hybrid, and remote positions.

My tasks within each company and position obviously varied, but included;

• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Maintained a well-organized filing system for easy document retrieval, improving overall productivity.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Handled sensitive information with discretion, maintaining strict confidentiality at all times.
• Demonstrated strong multitasking abilities while prioritizing tasks according to deadlines and importance levels.
• Managed appointment scheduling for multiple staff members, ensuring smooth daily operations.
• Provided exceptional customer service to clients and visitors, creating a welcoming environment.
• Answered multi-line phone system and enthusiastically greeted callers.
• Entered data into system and updated customer contacts with information to keep records current.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Scheduled appointments and conducted follow-up calls to clients.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Utilized specialized software to process incoming claims, enter data and generate reports.
• Ensured brand consistency by adhering to style guidelines throughout the editing process.
• Prioritized tasks efficiently under tight deadlines while maintaining high-quality output.

A Show Stopping Studio was a small recording studio, practice space, and music venue. I was hired to handle bookkeeping and administrative tasks.

My tasks included;

• Scheduled incoming clients for studio time, practice space rental, and live shows/events.
• Designed and created promotional material for the studio and any shows/events.
• Managed accounts payable and receivable tasks, maintaining accurate records and reducing errors.
• Implemented efficient filing systems for easy access to important financial documents, improving overall organization within the department.
• Improved financial accuracy by maintaining organized and up-to-date financial records.
• Assisted with payroll processing, ensuring accurate calculation of employee wages and tax deductions based on current regulations.
• Streamlined bookkeeping processes for increased efficiency and time management.
• Maintained compliance with all regulatory requirements, ensuring timely submission of necessary reports and documentation.
• Ensured timely invoicing and payment tracking, resulting in improved cash flow management.
• Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
• Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
• Matched purchase orders with invoices and recorded necessary information.
• Generated invoices upon receipt of billing information and tracked collection progress.
• Managed and responded to correspondence and inquiries from customers and vendors.

I worked remotely as a Senior Customer Service Representative for Indiana Farm Bureau Insurance.

My tasks included;

• Managed high call volume in a fast paced environment while maintaining professionalism, empathy, and attention to detail in each interaction.
• Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
• Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
• Responded to customer requests for products, services, and company information.
• Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
• Documented customer interactions and transactions for accurate, up-to-date records.
• Completed customer applications and updated records to reflect current information.
• Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
• Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
• Assisted customers with completing insurance documents to avoid missed information.
• Processed insurance policy cancellations and renewals quickly to meet call time targets.
• Fielded customer complaints, escalating complex issues to management for resolution.
• Attended weekly virtual team meetings, and monthly in person department meetings to discuss targets, goals, etc.
• Accomplishments; Promoted from a part-time employee to a full-time Senior employee.
• Obtained my Property and Casualty License that was needed for my promotion by scoring 98% on the state testing exam.
• Regularly received the high scores needed on my quarterly reviews for hourly raises.
• Regularly being within the top three performers out of 28 employees every month.

Kings Palace Daycare was a privately owned, multi-age daycare system where I worked as both the personal assistant to the owner of the daycare, and as a teaching assistant.

My responsibilities as a personal assistant included;

• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
• Provided multifaceted services to the owner by running errands, managing mail, scheduling appointments, and arranging transportation.
• Reduced administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Maintained and processed invoices, deposits, and money logs.
• Assisted with payroll processing for employees, ensuring timely payment and adherence to tax regulations.
• Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.

My responsibilities as a teacher included;

• Maintained and fostered positive and constructive interactions with staff, families, and children.
• Supported children with all levels of needs, creating customized learning strategies to accommodate various abilities.
• Boosted children''s social skills development through group projects and collaborative games.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Communicated with parents and other staff about student progress.
• Fostered creativity in the classroom through art projects, dramatic play, storytelling exercises, and other imaginative pursuits.
• Collaborated with colleagues on curriculum development, sharing best practices to improve overall instruction quality across the school.

I worked within the Home Healthcare Department of a small family owned pharmacy as a Home Healthcare Assistant.

My tasks included;

• Developed rapport with long-term patients, fostering trust through consistency in quality care provision.
• Advised patients and families on health topics pertinent to care and treatment.
• Educated patients and caregivers on proper ways to use home healthcare items at home
• Instructed patients in at-home care and continued treatments.
• Responded to customer requests for products, services, and company information.
• Submitted patient statements and medical billing to insurance companies.
• Prepared billing statements for patients and verified correct diagnostic coding.
• Performed data entry and completed proper paperwork.
• Completed physical inventory counts each month.