Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jacquelyn McClellan

Austin

Summary

Dynamic Community Manager currently overseeing a 304 unit property / recently an Area Manager, overseeing 2,466 units total, with a proven track record at Mayfair Management Group, LP, enhancing resident satisfaction through innovative engagement strategies and effective conflict resolution. Skilled in financial management and team leadership, I successfully increased occupancy rates and completed lease-ups, demonstrating adaptability and a commitment to excellence in property management. Motivated community manager knowledgeable about payment collections, maintenance and documentation. Offering several years of related experience in the field and unwavering dedication to achieving property management goals.

Overview

18
18
years of professional experience

Work History

Community Manager/ Area Manager

Mayfair Management Group, LP.
Austin
09.2018 - Current
  • Developed community engagement strategies that boosted resident satisfaction.
  • Resolved maintenance requests promptly to enhance resident experience.
  • Led staff training sessions on community policies and best practices.
  • Mediated conflicts among residents, promoting effective communication and resolution.
  • Collected rent and monitored payments, maintaining accurate records for timely compliance.
  • Managed multiple projects simultaneously while adhering to deadlines.
  • Conducted regular inspections of buildings and common areas, identifying necessary repairs.
  • Planned special activities that drove facility growth and improved resident morale.
  • Successfully completed a lease up monitoring the completion of construction as a one person office with 100 units within six months
  • Transferred to Austin, TX. and agreed to take on a Manager position again to complete a second lease up going from a stagnant 32% to completing a 304 unit property within nine months along with replacing & training a new team.

Community Manager / Assistant Community Manager

United Apartment Group
Corpus Christi
01.2016 - 09.2018
  • Increased occupancy from 72% to 93% in one-person office prior to management takeover.
  • Developed marketing strategies to promote available units and drive occupancy growth.
  • Coordinated community events to boost resident engagement and satisfaction levels.
  • Managed resident relations, addressing concerns promptly and effectively.
  • Conducted monthly inspections to ensure property standards were met.
  • Collected rent and filed evictions as necessary to maintain financial integrity.
  • Collaborated closely with Community Manager to align on operational objectives.
  • Transitioned to Assistant role following management change, remaining with the company.

Community Manager

Prospera Housing and Community Services
Robstown
01.2015 - 01.2016
  • Developed community engagement strategies to enhance member participation.
  • Managed collection of rent and payments, maintaining detailed reports on accounts.
  • Simultaneously oversaw multiple projects, consistently achieving established deadlines.
  • Conducted regular inspections of buildings and common areas to identify necessary repairs.

Leasing Agent

Orion Real Estate Services
Corpus Christi
08.2007 - 01.2015
  • Conducted property tours, showcasing amenities to prospective tenants.
  • Facilitated lease agreements while ensuring compliance with company policies.
  • Responded to tenant inquiries, resolving issues promptly and professionally.
  • Collaborated with property management to maintain accurate leasing records.
  • Developed marketing strategies to increase property visibility and attract tenants.
  • Processed applications by conducting background checks and verifying references.
  • Inspected vacant units, ensuring readiness for showings.
  • Maintained strong client relationships, contributing to high levels of satisfaction.

Education

High School Diploma -

Mount Carmel High School
Mount Carmel, IL
05-1999

Some College (No Degree) - General Studies

Wabash Valley College
Mount Carmel, IL

Skills

  • Property inspections and tours
  • Financial management
  • Community engagement
  • Conflict resolution
  • Staff training and development
  • Customer service excellence
  • Team leadership and collaboration
  • Property safety management
  • Adaptability and flexibility
  • Leasing and sales expertise
  • Property management skills
  • Software proficiency
  • Resident relations strategies
  • Social media management
  • Problem-solving abilities
  • Crisis management techniques
  • Amenities expertise
  • Payment processing

Accomplishments

  • Mayfair Management Group - Employee of the Month
  • Mayfair Management Group - Team of the Month
  • CoStar Impact Award
  • Multiple Top Shop Awards

Timeline

Community Manager/ Area Manager

Mayfair Management Group, LP.
09.2018 - Current

Community Manager / Assistant Community Manager

United Apartment Group
01.2016 - 09.2018

Community Manager

Prospera Housing and Community Services
01.2015 - 01.2016

Leasing Agent

Orion Real Estate Services
08.2007 - 01.2015

High School Diploma -

Mount Carmel High School

Some College (No Degree) - General Studies

Wabash Valley College

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Jacquelyn McClellan