Summary
Overview
Work History
Education
Skills
Timeline
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Jacquelyn McCormick

240 Flint River Road Jonesboro,GA

Summary

Experienced professional focused on meeting or exceeding objectives seeking Customer Service Representative position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.

Overview

5
5
years of professional experience

Work History

Shift Manager

Wingstop
Miami, FL
12.2021 - 07.2022
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Excelled in every store position and regularly backed up front-line staff.
  • Increased sales by 10%

Shift Lead Manager

Marriot Hotel
Boca Raton, FL
12.2021 - 07.2022
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Set overall vision and provided team leadership.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Managed over 50 calls per day

Picker Packer

Amazon
Deltona, FL
09.2020 - 11.2021
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
  • Checked packing slips and other documentation to appropriately box items requested by clientele.
  • Checked inventory and selected products from specific locations based upon
  • availability.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Directed weekly product cycle counts and corrected errors in warehouse inventory system.

Exit Booth Agent

Alamo Car Rental
Sanford, FL
04.2019 - 05.2020
  • Maintained appearance of exit booth and surrounding areas to present neat and orderly image.
  • Verified car information and VIN number for security and car control.
  • Greeted and provided customers with undivided attention while assisting at exit booth to promote positive customer experience.
  • Stocked booth with supplies to meet customer needs.
  • Provided additional service by offering refueling option.
  • Used POS system to enter orders, process payments and issue receipts.

Apple Tech Support

Concentrix
Lake Mary, FL
06.2017 - 01.2019
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Configured hardware, devices and software to set up work stations for employees.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Analyzed MacOS issues to identify troubleshooting methods needed for quick remediation.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Set-up service for device

Education

No Degree - School of Emergency Services

Daytona State College
Daytona Beach, FL
11.2018

Associate of Arts -

Daytona State College
Daytona Beach, FL
05.2018

High School Diploma -

University High School
Orange City, FL
05.2016

Skills

  • Supply Ordering
  • Coaching and Mentoring
  • Technical Proficiency
  • Performance Tracking and Evaluations
  • Opening and Closing Procedures
  • Scheduling and Coordinating
  • Cash Handling
  • Verbal and Written Communication
  • Payment Processing
  • Maintaining Required Compliance
  • Administration and Reporting
  • Managing Operations and Efficiency
  • Employee Coaching and Motivation
  • Goal Attainment
  • Guest Satisfaction
  • Shift Work
  • Troubleshooting
  • Inventory controls
  • Accurate money handling
  • Schedule Management
  • Team Building
  • Sales and marketing
  • Budgeting

Timeline

Shift Manager

Wingstop
12.2021 - 07.2022

Shift Lead Manager

Marriot Hotel
12.2021 - 07.2022

Picker Packer

Amazon
09.2020 - 11.2021

Exit Booth Agent

Alamo Car Rental
04.2019 - 05.2020

Apple Tech Support

Concentrix
06.2017 - 01.2019

No Degree - School of Emergency Services

Daytona State College

Associate of Arts -

Daytona State College

High School Diploma -

University High School

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Jacquelyn McCormick