Jacquelyn McGovern- Chiappone
Buffalo,NY
Summary
Passion for food and creativity. Focused on using fresh, local, and in-season ingredients to create flavorful dishes with a twist.
Overview
9
9
years of professional experience
Work History
Customer Success Manager
Netwrix
03.2021 - 04.2024
- Established strong relationships with clients to build trust and loyalty, leading to long-term business partnerships.
- Improved internal knowledge-sharing capabilities through collaboration tools implementation.
- Reduced churn rate by proactively identifying at-risk customers and addressing their needs.
- Manage 5 Support Engineers
- Enhanced customer satisfaction by implementing personalized success strategies for key accounts.
Senior Customer Success Manager
Cooleaf - Employee Engagement Platform
Atlanta, GA
12.2014 - 09.2019
- Represented over 900k in annual recurring revenue.
- Responsible for expansion and increase of 20+ accounts.
- Performed initial on-boarding of accounts with enterprise-level customers, ensuring strong adoption and ongoing engagement.
- Executed comprehensive engagement and communications strategy that proactively maintained high customer satisfaction.
- Cultivated and maintained positive working relationships with key stakeholders, ensuring expectation alignment via strategy meetings.
- Showcased business value of platform via virtual training sessions for potential and existing clients.
- Created and managed implementation plans.
- Ensuring deadlines were met for branding, IT testing, system configuration, training, and ‘going-live’ communication.
- Provided weekly newsletter via Hubspot to encourage usage of platform features and to keep customers updated on changes.
- Communicated to development team via Jira about any technical glitches or upgrades needed.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Education
Associate of Arts - Culinary Arts
Seattle Central Community College (2019-2020)
Seattle, WABachelor of Arts - English
University At Buffalo The State University of New York
Buffalo, NY2009
Skills
- Menu development
- Signature dish creation
- Recipes and menu planning
- Sanitation guidelines
- Budgeting
- Business Development
- Sales and marketing
- Creative merchandising
- Coffee machinery
- Food preparation and safety
- Opening and closing duties
Timeline
Customer Success Manager
Netwrix
03.2021 - 04.2024
Senior Customer Success Manager
Cooleaf - Employee Engagement Platform
12.2014 - 09.2019
Associate of Arts - Culinary Arts
Seattle Central Community College (2019-2020)
Bachelor of Arts - English
University At Buffalo The State University of New York
Similar Profiles
Nicole DawesNicole Dawes
Content Marketing Specialist at NetwrixContent Marketing Specialist at Netwrix
SAM ARORASAM ARORA
Customer Success Manager at NetwrixCustomer Success Manager at Netwrix
Michael WyattMichael Wyatt
Team Leader Manager at NetwrixTeam Leader Manager at Netwrix