Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacquelyn McLean

McKeesport,PA

Summary

Objective: Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

38
38
years of professional experience

Work History

Inventory Coordinator/Team Lead/Retail Sales Outfitter

Fleet Feet
Pittsburgh, PA
06.2016 - Current
  • Offer passionate professional customer service to customers.
  • Assist RXM training team members by relaying information on company procedures and products.
  • Portray professional relationships with co-workers and customers.
  • Greet customers, manage wait times using Waitwhile.
  • Insure customers are experiencing exceptional service, coach in the moment when necessary.
  • Perform opening and closing store duties.
  • Cash handling.
  • Volunteer as mentor in various training programs.
  • Investigate and resolve variances in inventory counts on monthly basis.
  • Complete physical inventory counts each month.
  • Assist in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.

General Manager, Assistant General Manager

Houlihan's / Charley's Place
Pittsburgh, PA
09.1988 - 09.2014
  • Responsible for maintaining expectations set forth by the Department of Health.
  • Mentored and motivated team members to deliver outstanding customer service.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Organized budgets, oversaw P&Ls to achieve goals.
  • Managed team schedules with eye for coverage needs and individual strengths.
  • Motivated, trained and coached FOH employees to maximize performance.
  • Developed kitchen staff through training, coaching and performance reviews.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.

Server Shift Leader

Chi Chi's Restaurant
Monroeville, PA
11.1987 - 09.1988
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Educated staff how to deliver outstanding service to every customer.
  • Maintained accurate register through correct payment processing and cash management practices.
  • Scheduled numerous reservations and managed seating arrangements simultaneously during hot times while maintaining calm, professional demeanor.

Manager

Carmella's Cafe
New Hartford, NY
09.1986 - 09.1987

Manager Trainee, Kitchen Supervisor, Hostess

Jack Appleseeds / Aylesbury Inn
Utica, NY
03.1985 - 09.1986

Education

Associate of Science - Food Service Administration/Restaurant Management

State University of New York At Morrisville
Morrisville, NY
05.1986

Skills

  • Leadership Expertise: Extensive knowledge of running products, techniques, and training methods to provide valuable advice to customers
  • Customer Service: Committed to delivering outstanding customer experiences, building relationships, and exceeding expectations
  • Product Knowledge: Proficient in analyzing customers' needs and recommending appropriate running shoes, apparel, and accessories
  • Team Collaboration: Strong team player with excellent communication skills, collaborating effectively with colleagues to achieve sales targets and maintain store operations
  • Sales and Upselling: Proven ability to identify opportunities for additional sales and upselling by effectively communicating product features and benefits
  • Community Engagement: Actively involved in the local running community, participate and volunteer in local events, group runs, and workshops to foster a sense of belonging and support among runners
  • Shipping and Receiving-Responsible for inventory that is shipped to and from various Pittsburgh locations Tracking, organizing and maintaining inventory records

Timeline

Inventory Coordinator/Team Lead/Retail Sales Outfitter

Fleet Feet
06.2016 - Current

General Manager, Assistant General Manager

Houlihan's / Charley's Place
09.1988 - 09.2014

Server Shift Leader

Chi Chi's Restaurant
11.1987 - 09.1988

Manager

Carmella's Cafe
09.1986 - 09.1987

Manager Trainee, Kitchen Supervisor, Hostess

Jack Appleseeds / Aylesbury Inn
03.1985 - 09.1986

Associate of Science - Food Service Administration/Restaurant Management

State University of New York At Morrisville

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Jacquelyn McLean