JACQUELYN McMILLER
Investigative Risk Manager
Fort Myers,FL
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Accomplished in leading statewide training initiatives for the State of Florida. Subject Matter Expert in investigative and information-gathering techniques. Certified trainer knowledgeable in staff development and risk mitigation who profoundly impacts organizational efficiency and staff competency by utilizing quantitative analysis tools to investigate problems thoroughly before developing comprehensive solutions, tailored to each business need. Excels at presenting complex information in an easy-to-digest format, allowing clients to make informed decisions quickly.
Overview
20
20
years of professional experience
Work History
Consultant
Targeted Risk Solutions
Fort Myers, Florida
03.2023 - Current
- Consult with entrepreneurs and small business owners to assess business risk and assist them with capitalizing on various grants and business opportunities within the community
- Devise processes to boost long-term business success and increase profit levels
- Develop operational strategies for new and existing businesses
- Business Development
- Train Leadership and team members on new applications and procedures
- Collaborate, consult, and Build Relationships with businesses throughout the area to increase overall success
- Set, enforce, and optimize internal policies to maintain responsiveness to business demands through optimization, business relationships, and partnerships
Investigator/Trainer/Risk Practice Expert
State of Florida
Fort Myers, FL
01.2008 - 09.2022
- Company Overview: 20th and 12th Judicial System in Risk, Child Protection Investigations, and Specialized Investigative Techniques
- Subject Matter Expert and Certified Trainer for the State of Florida, 20th and 12th Judicial System in Risk, Child Protection Investigations, and Specialized Investigative Techniques
- Conduct complex multi-disciplinary investigations to determine liability, risk, and disciplinary actions
- Compiled a combination of statistical data, individual, relational, community, and societal factors contributing to risk
- Conduct thorough verification of information through investigation and pursue all viable leads
- Teamed to develop state-wide curriculum and training modules
- Monitored, interpreted, and compiled data for statewide review for compliance to ensure Florida Statutes HIPPA, records retention, ADA, Civil Rights Act, and other Federal and State laws were adhered to
- Review and summarize documentation to ensure all relevant information includes supporting evidence, assessments, notes, and evaluations, to support final decision making
- Conduct data analysis from internal monitoring systems, proactively identify risks, and introduce risk mitigation strategies
- Utilize analytic tools and questioning techniques to gather sufficient information to support final decisions
- Document all notes, photos, and findings in the state database; ensuring all legal criteria and documentation is adhered to
- Supervise and review documentation of junior investigators for Tier and Statewide review
- Build rapport and foster trusting relationships under challenging circumstances
- 20th and 12th Judicial System in Risk, Child Protection Investigations, and Specialized Investigative Techniques
Project Manager/B2B Account Manager
AccuData America
Fort Myers, Florida
05.2005 - 01.2008
- Provide top-notch customer service on all accounts, coordinate, and serve as key liaison on pending applications and customer service escalations
- Negotiated contracts and closed sales with new and existing clients
- Refined safeguards for data storage, increased resolution of credit loss saving company 17% in charges and possible data risk
- Responsible for managing accounts for current and future business ventures and growth
- Met and exceeded sale expectations by maintaining a minimum of 120% of sales quota throughout tenure with company
- Train and mentor new team members of goals, policies, and procedures
Education
Certified Trainer -
05.2010
Bachelor's Degree - Business Management
06.2007
- Completed professional development in Risk Management.
- GPA: Dean's List
Associate of Science - Legal Studies and Stenography
05.1987
Associate of Arts - Nursing
06.1983
Skills
- Risk Analysis
- Excellent Communication Skills
- Experienced in Clinical Terminology
- Data Analysis
- Effective Organizational Skills
- Proficient in Consultative Communication
- Information Collection
- Effective Conflict Resolution
- Procedural Compliance
- Labor/Employment Law
- Effective Time Management
- Self-Motivated/Self Starter
- Clear and concise oral and written communication
- Effective Team Organizer
- Legal Compliance Oversight
- CRM Software Proficiency
- Medical/Legal Terminology
- Fraud investigations
- HIPPA
- Goal Driven
- Partnership Development
- Understanding of Healthcare Practices
- Risk assessment expertise
Affiliations
- NAACP (Chair of Political Action Committee and Legal Redress Committee) Executive Board
- Women's March of Fort Myers
- Mayor's Diversity and Inclusion Advisory Committee (MDIAC)
- American Businesswomen's Association
- Director of Social Policy - League of Women Voters
- Dunbar Community Outreach Center - Vice President Nonprofit
- Lee County Black Caucus
- Toastmasters
Accomplishments
- Court expert in Florida Policy and Procedure
- Lean Six Sigma Certified
- Risk Practice and Investigative Expert
- Recognized as Leader in Training and Innovation (2019) in FL
- Sterling Leadership Award Recipient
- Trainer in Healthcare Terminology
- First 'Real-Time' reporter for criminal court proceedings in Collier County.
Timeline
Consultant - Targeted Risk Solutions
03.2023 - Current
Investigator/Trainer/Risk Practice Expert - State of Florida
01.2008 - 09.2022
Project Manager/B2B Account Manager - AccuData America
05.2005 - 01.2008
University of South Florida - Certified Trainer,
Hodges University - Bachelor's Degree, Business Management
Southwest Florida College - Associate of Science, Legal Studies and Stenography
Edison Community College - Associate of Arts, Nursing
References
- Algee Johnson, 239-309-9300
- Alphonso Hopson, 239-878-1971
- Deron Mitchem, 407-490-2773 or 407-290-0080
- Bruce Green, Esq, 239-770-8324
- Mike Love, Esq, 239-204-7264
Certification
- Certified Investigative Trainer- State of Florida
- Certified Lean Six Sigma
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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