Jacquelyn Menjivar
Houston,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
National Oilwell Varco, L.P
Houston, TX
02.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Shipt Shopper
Shipt
Houston, TX
12.2021 - 02.2022
- Accurately read and follow customer order instructions.
- Verify orders for accuracy and quality.
- Provide excellent customer service throughout the delivery process.
- Communicate efficiently with customers about their orders.
- Follow established safety protocols when driving a personal or company vehicle on deliveries.
- Safely transport goods from store to customer's home in a timely manner.
- Inspect expiration dates on products before delivering them to customers' homes.
Door-to-Door Sales Representative
Vivint Home Security
Houston, TX
05.2020 - 12.2020
- Delivered positive experiences for potential customers with friendly demeanor even when faced with rejection or negative feedback.
- Improved territory coverage by effectively managing time, planning efficient routes, and prioritizing high-potential areas.
- Promoted brand awareness to potential customers through professional representation of company values, mission, and products.
- Achieved sales quotas consistently despite challenging weather conditions or other external factors affecting door-to-door campaigns.
Customer Sales Representative
Mister Carwash
Houston, TX
04.2016 - 05.2020
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to positive team culture, driving motivation and productivity among peers.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
Education
Associate of Science - Nursing
Lonestar College
Houston12-2023
Skills
- Adaptive team player
- Customer Service'
- Active Listening
- Conflict Resolution
- Team Development
- Critical Thinking
- Problem-solving abilities
Timeline
Customer Service Representative
National Oilwell Varco, L.P
02.2022 - Current
Shipt Shopper
Shipt
12.2021 - 02.2022
Door-to-Door Sales Representative
Vivint Home Security
05.2020 - 12.2020
Customer Sales Representative
Mister Carwash
04.2016 - 05.2020
Associate of Science - Nursing
Lonestar College
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