Jacquelyn Messner
Phoenix,AZ
Summary
Organized and dependable, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
15
15
years of professional experience
Work History
Sales Associate/Cashier's Assistant
Goodwill
02.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Testing Proctor
Maricopa Community College Scottsdale/ Rio Salado/
01.2009 - 07.2015
- Maintained compliance with Testing Center policies, practices and procedures.
- Increased secure and positive environment conducive to testing.
- Secured testing materials and maintained confidentiality of all details.
- Accommodated students with disabilities or special needs for alterations to test administration.
- Interacted with all faculty setting up tests and coordinating test spaces.
- Validated appropriate identification to allow admission to testing area.
- Administered individual and group assessments according to testing guidelines
- Troubleshot issues with computer-based examinations.
- Conferred with teachers concerning programs and materials to meet student needs.
- Supervised final exams for approximately 100 students at conclusion of each semester.
- Certified in many programs for testing for entrance exams
- Monitored students to prevent any kind of cheating and report to Professors
- Document any incident(s) that happened while in the testing center
- Got 1st place for the Testing Center Contest School Mascot (Artie the Artichoke)
- Set up New Testing Center with all new filing system ...moved to new Location on Campus
- Maintained secure and positive environment conducive to testing
- Conferred with teachers concerning programs and materials to meet student needs
Designer/Owner
Character Costume Company
1988 - 1999
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Trained and developed team members to build human capital.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Generated revenues yearly and effectively capitalized on industry growth.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Founded and managed Costume Manufacturing, Rental and Retail business, growing revenue to $250.000 in first year
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Managed large budgets, collaborating with other departments to eliminate redundancies.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Prepared annual budgets with controls to prevent overages.
- Created marketing materials, including brochures, flyers and product catalogs to brand standards.
- Built strong vendor relationships to facilitate favorable pricing on required materials.
- Identified design requirements for each project.
- Assisted in development of new materials for design projects.
- Developed prototypes for testing and presentation purposes.
- Provided guidance and advice to junior design team members on design-related matters.
- Researched and identified best-fit materials for new products.
- Traveled to manufacturing facilities to evaluate product creation and point out potential issues.
- Documented each step in product's design process for use in manuals.
- Negotiated with vendors and manufacturers on pricing, services and scheduled shipping windows.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Education
No Degree - Business Management And Leadership
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ02.2015
Skills
- Policy and Procedure Adherence
- Verbal and Written Communication
- Social Perceptiveness
- Listening Skills
- Recognition of Security Risks
- Money Handling
- Credit and Cash Transactions
- Verbal Communication
- Stockroom Organizing
- Time Management
- Meeting Deadlines
- Adapt to Diverse Groups
- Complex Problem-Solving
- Excellent People Skills
- Retail Store Operations
- Merchandise Display
- Teamwork and Collaboration
- Store Opening and Closing
Timeline
Sales Associate/Cashier's Assistant
Goodwill
02.2023 - Current
Testing Proctor
Maricopa Community College Scottsdale/ Rio Salado/
01.2009 - 07.2015
No Degree - Business Management And Leadership
Maricopa Community Colleges - Scottsdale Community College
Designer/Owner
Character Costume Company
1988 - 1999