Jacquelyn Modafferi
Nyack,NY
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
12
12
years of professional experience
Work History
Receptionist
Bardonia Chiropractic
01.2021 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients, and updated patients records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved patients problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Input patients copayments into their accounts in the computer.
- Input payments from insurance companies into patients accounts.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding patients and company.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new patients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Organized, maintained and updated information in computer databases.
- Organized, maintained and updated information in active and inactive patient files.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy patients.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Compiled information from files and research to satisfy information requests.
- Took patients off of electric stimulation in therapy room when doctors were attending to other patients.
Dietary Aide
Tolstoy Foundation And Nursing Home
08.2011 - 02.2015
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
Associates - Communication
St. Thomas Aquinas College
Sparkill, NYSkills
- Office Supplies and Inventory
- Database Administration
- Time Management
- Expense Reimbursements Tracking
- Multi-Line Telephone Systems
- Financial Records
- Incoming Call Reception
- Managing Reception
- Clerical Support
- Telephone Skills
- Mail Handling
- Verbal and Written Communication
- Customer and Client Relations
- Greeting Visitors
- Data Inputting
- Billing Statements
- Customer Experience
- Statement Billings
Timeline
Receptionist
Bardonia Chiropractic
01.2021 - 08.2023
Dietary Aide
Tolstoy Foundation And Nursing Home
08.2011 - 02.2015
Associates - Communication
St. Thomas Aquinas College
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