Jacquelyn Nguyen
Charlotte,NC
Summary
Dedicated Security Supervisor adept in security monitoring procedures, including surveillance equipment expertise. Proven history of operating with heightened awareness and attention to detail with track record of alleviating risks and exercising sound judgment in high-pressure situations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Security Operations Assistant [promoted]
Marksman Security Corporation
Charlotte, NC
12.2023 - Current
- Scheduled meetings, appointments and travel arrangements for staff members.
- Conducted research on current market trends in order to identify potential customers.
- Supervised security operations staff and provided guidance on operational needs utilizing Winteam for scheules and tracktik
- Developed policies, procedures and protocols for the security team to follow.
- Trained employees in physical security measures such as access control systems, video surveillance systems, alarm systems, and lock-and-key systems.
- Investigated suspicious activity or incidents reported by personnel or detected by security monitoring equipment.
- Coordinated with local law enforcement to respond to emergency situations.
Director of Talent Acquisitions [Remote]
Marksman Security Corporation
Charlotte, NC
07.2022 - Current
- Established consistent language and methodology for talent discussions, development, and succession.
- Optimized sourcing networks and used proactive methods to direct source candidates.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Cooperated with company leaders in change management and talent solutions to gain competitive edge in job market.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Partner closely with operations teams to thoroughly understand the needs of our business, be versed in current and future hiring needs, and develop the best search strategy to identify and attract exceptional officer candidates in a fast growing, competitive market.
Fleet Agent
Piedmont Airlines | PT
Charlotte, NC
06.2010 - Current
- Deiced aircraft and guided to proper gate and runway positions.
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
- Documented all required information regarding cargo weight and destination.
- Examined cargo and freight shipments to check goods' condition for transport
- Guide aircraft for all arrivals and departures with strong focus on safety.
- Direct delivery vehicles to shipping doors or designated areas and helped unload and load goods.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Executive Assistant
Classic Auctions
07.2016 - 08.2022
- Organized and coordinated conferences and monthly meetings.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Volunteered to help with special projects of varying degrees of complexity.
- Used advanced software to prepare documents, reports, and presentations.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Managed mail both incoming and outgoing correspondence, mail, email and faxes.
- Answered high volume of phone calls and email inquiries.
Intake Specialist
770 Goodlaw
12.2020 - 06.2021
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Completed intake assessment forms and filed clients' charts.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Liaised between clients and healthcare providers to maintain continuity of care.
Education
Associate of Arts - Business Management
York Technical College
Rock Hill, SC05.2009
High School Diploma -
Fort Mill High School
Fort Mill, SC05.2007
Skills
- Building Partnerships
- Bargaining Agreements
- Customer Satisfaction
- Accident Investigations
- Employee Timesheet Processing
- Data Tracking Applications
- Develop Policies
- Employee Engagement Strategies
- Talent Management
- iCIMS platform expert
- ADP platform expert
Languages
Vietnamese
Professional
Certification
- NC State Security Guard Card
- FEMA ICS - 100: Incident Command System
- FEMA ICS - 200: Incident Command System for Intial Response
- CPR
- South Carolina CCW
Timeline
Security Operations Assistant [promoted]
Marksman Security Corporation
12.2023 - Current
Director of Talent Acquisitions [Remote]
Marksman Security Corporation
07.2022 - Current
Intake Specialist
770 Goodlaw
12.2020 - 06.2021
Executive Assistant
Classic Auctions
07.2016 - 08.2022
Fleet Agent
Piedmont Airlines | PT
06.2010 - Current
Associate of Arts - Business Management
York Technical College
High School Diploma -
Fort Mill High School