Jacquelyn North
Norfolk,NE
Summary
Dedicated, loyal, and customer-oriented supervisor with strong communication and anticipation skills. Possessing sound confidence and a quick learning ability, blending superb time management and organization skills with attention to detail. Resourceful and adept at handling multiple tasks in a fast-paced, time-sensitive environment. Energetic and versatile leader committed to continuous improvement.
Overview
32
32
years of professional experience
Work History
Customer Contact Specialist II
Nebraska Public Power District
04.2022 - Current
- Provide excellent customer service to retail customers by providing knowledge-based solutions through corporate policies and procedures to ensure the customer's and NPPD's best interests are met
- Respond to internal and external customer requests using written and oral communication
- Cross-trained in dispatch
- Mentored newly-hired staff members
Dispatch Specialist
Nebraska Public Power District
04.2022 - Current
- Receive after hour emergency and customer service calls and dispatch and monitor service personnel and/or work crews for Public Power Partners using a two-way radio system
- Provide all pertinent information when switching is required by Kearney Control Center operators to restore service to customers, as needed
- Administer the crew management module in Storm Outage System (SOS) for Public Power Partners and NPPD operations crews and generate ad-hoc outage reports as necessary
- Document and enter irrigation on-call schedule information for the Public Power Partners into the system
- Update on-call information in SOS per instructions from any Public Power Partners via e-mail, fax, or telephone contact
Supervisor
A-Z Messaging
09.2018 - Current
- Answered multi-line phone system, transcribed messages, and dispatched calls for a wide variety of industries across the country
- Maintained confidentiality as required for doctors' offices, hospital systems, and governmental agencies
- Provided ongoing training and created training manual for employees to use as a reference guide
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations
- Supervised overnight functions and services and maintained security
- Completed thorough opening, closing and shift change functions to maintain operational standards
Office Manager
Wagner, Kuntz, Grabouski, Kopf DDS PC
06.2001 - Current
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives
- Handled scheduling and managed timely and effective allocation of resources and calendars
- Assisted in the recruitment process, conducting interviews and onboarding new employees
- Supervised and coached employees through day-to-day work and complex problems
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Wrote professional business correspondence to maintain strong lines of communication
- Culled knowledge of federal and state-level mandates to assess compliance across all areas of operation
- Ensured to maintain all relevant records, file insurance claims, and set and explain financial contracts
- Managed office inventory and placed new supply orders
Office Manager
Dr. Earl Augspurger DDS PC
06.1992 - 06.2001
- Orthodontic chairside assistant, receptionist, laboratory technician
Education
Bachelor of Science - Criminal Justice, Social Science, & Corrections
Wayne State College
Wayne, NEBachelor of Science - Criminal Justice, Social Science And Corrections
Wayne State College
WayneDental Radiology -
Creighton University
Omaha, NEVolunteer Experience
Board of Commissioners, Northern Ponca Housing Authority, Past Member at Large, Treasurer. The mission of the Northern Ponca Housing Authority is to provide sustainable housing, home ownership and community development services to members of the Ponca Tribe of Nebraska and other eligible Native Americans.
Timeline
Customer Contact Specialist II
Nebraska Public Power District
04.2022 - Current
Dispatch Specialist
Nebraska Public Power District
04.2022 - Current
Supervisor
A-Z Messaging
09.2018 - Current
Office Manager
Wagner, Kuntz, Grabouski, Kopf DDS PC
06.2001 - Current
Office Manager
Dr. Earl Augspurger DDS PC
06.1992 - 06.2001
Bachelor of Science - Criminal Justice, Social Science, & Corrections
Wayne State College
Bachelor of Science - Criminal Justice, Social Science And Corrections
Wayne State College
Dental Radiology -
Creighton University