Jacquelyn Perez
Fresno,California
Summary
Dynamic healthcare professional with extensive experience at Community Regional Medical Center, excelling in patient referrals and emergency care. Proven expertise in insurance verification and referral tracking, coupled with exceptional organizational skills. Committed to enhancing patient outcomes through effective communication and compassionate support, while training staff to ensure high-quality care delivery.
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills.
Overview
22
22
years of professional experience
Work History
Referral Coordinator
Community Regional Medical Center
02.2021 - Current
- Worked on a heavy inflow of Dental and Medical Referrals
- Worked on all Inmate Referrals, Communicated with all Jails and Prisons
- Checked insurance to make sure its active and clinic is in network
- Worked on outgoing referrals to help patients get appointment's or treatment elsewhere
- Coordinated patient referrals to streamline access to specialty care and improve patient outcomes.
- Helped in all areas of clinic to ensure patient care
- Collaborated with healthcare providers to ensure timely processing of referral requests and documentation.
- Maintained accurate referral tracking systems, enhancing efficiency in patient management processes.
- Educated patients on referral procedures, fostering understanding and compliance with treatment plans.
- Assisted in developing training materials for new staff, ensuring consistency in referral practices across the team.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Processed referral requests from patients, doctors and other health care professionals.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Assisted in training new staff on front desk procedures and customer service best practices.
- Handled multi-line phone system, directing calls and addressing inquiries with professionalism and efficiency.
- Scheduled, coordinated and confirmed appointments and meetings.
Emergency Room Technician
Community Regional Medical Center
02.2004 - 02.2021
- Assisted providers at bedside for all procedures
- Trained Splint classes for staff and new Residents
- Trained new staff in all areas of the ER
- Trained new Technicians in Trauma for heavy flow in patient care
- Administered patient care under physician supervision, ensuring comfort and safety during treatment.
- Utilized electronic health records to document patient information accurately and efficiently.
- Monitored vital signs, promptly reporting abnormalities to medical staff for immediate intervention.
- Trained new staff on emergency protocols and procedures, enhancing team efficiency and response times.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Provided compassionate care to patients during their emergency room visit, addressing concerns and offering emotional support when needed.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Liaised between nurses, physicians, patients and visitors.
- Provided help in other area's or Departments when needed to help patient flow
- Helped transporting patients to other areas in the hospital
- Kept documentation and restocked rooms to make sure all equipment were working and ready when needed
Education
Associate of Science -
Fresno City College
Fresno, CA01-2003
Skills
- Pre-authorizations
- Insurance verification
- Medical terminology
- Patient scheduling
- Multi-line phone proficiency
- Medical terminology knowledge
- Data entry proficiency
- Appointment scheduling
- Accurate documentation
- Follow-up coordination
- Notetaking and documentation
- Multi-line telephone operation
- Electronic patient charts
- Referral tracking
- Record preparation
- Google suite proficiency
- Scheduling software
- Epic
- Winoms
Timeline
Referral Coordinator
Community Regional Medical Center
02.2021 - Current
Emergency Room Technician
Community Regional Medical Center
02.2004 - 02.2021
Associate of Science -
Fresno City College