Jacquelyn Pickett
Chicago,IL
Summary
Service-oriented individual with 17 years experience in building positive business and customer relationships. Focused and diligent in completing tasks on time. Strong background of organization and inventory control with established processes and procedures. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Hardworking and reliable Central Clearing with strong ability in Clerk. Offering time managing and Microsoft office, word, excel, power point, outlook, and project. Highly organized, proactive and punctual with team-oriented mentality.
Overview
17
17
years of professional experience
Work History
Carrier
USPS, United States Postal Service
Glenwood, IL
06.2022 - Current
- Retrieved items from vehicle to deliver to individual businesses and residents on delivery route.
- Completed daily trip report to document time worked and mileage driven.
- Exited mail delivery vehicle to deliver packages and mail requiring signatures.
- Scanned items using portable electronic scanner to provide tracking and delivery information.
- Carefully handled fragile mail or HAZMAT and reported damage, leakage or odors to supervisor.
- Drove vehicle between part points, carried mail in satchel and delivered on foot.
- Documented change of address to mark up and forward undeliverable mail.
- Delivered and picked up mail from right side of vehicle to complete mounted delivery route.
- Sorted mail and bundled to organize in sequence of destination.
- Transported bundled mail using rolling cart and loaded into vehicle to prepare for delivery.
- Loaded cargo onto truck beds in a secure manner.
- Conducted pre-trip and post-trip inspections of vehicles, including checking fluid levels, tire pressure, brakes, and other components.
- Communicated effectively with customers regarding product delivery schedules.
- Provided assistance in warehouse operations when not out on the road.
- Responded quickly to emergency situations while on the road.
- Organized paperwork related to shipments such as manifests, bills of lading.
- Inspected cargo prior to shipment for quality assurance purposes.
- Assisted customers with loading and unloading freight from truck beds.
- Provided timely delivery of goods according to customer needs.
- Utilized GPS navigation systems to plan efficient routes for delivery trips.
- Reported any mechanical issues or accidents to management immediately.
- Ensured that all safety protocols were followed while operating heavy machinery.
- Performed regular inspections of trucks and trailers to ensure compliance with safety regulations.
- Followed company regulations for safe driving practices on highways and local roads.
- Coordinated with dispatchers regarding routes and traffic conditions.
- Prepared detailed reports summarizing daily activities upon returning from trips.
- Performed routine maintenance tasks such as oil changes, tire rotations.
- Monitored fuel consumption rates throughout trips using onboard computer systems.
- Managed inventory by tracking items loaded and unloaded during each trip.
- Adhered to all applicable laws pertaining to the transport of hazardous materials.
- Handled undeliverable mail in accordance with established procedures.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
- Kept up-to-date knowledge of postal rates, regulations, and procedures.
- Informed customers of package arrival or delays when necessary.
- Updated daily delivery logs to record number of deliveries made.
- Reported any damaged or missing mail items to supervisor immediately.
- Performed regular maintenance checks on assigned vehicle.
- Assisted other carriers with their routes as needed during peak periods.
- Delivered packages and letters to residential customers.
- Operated a vehicle in accordance with safety regulations.
- Sorted mail to be delivered according to route and customer address.
- Scanned packages for delivery tracking.
- Verified accuracy of addresses before delivering packages.
- Provided assistance in sorting large volumes of mail at post office facility.
- Ensured compliance with federal laws related to privacy protection.
Clerk/Teller
Central Clearing Co.
Chicago, IL
05.2008 - 03.2011
- Communicated with customers and employees to answer questions or explain information.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Supported office clerical functions using word processing and other software, email and office machines.
- Operated cash register to process cash, check, and credit card transactions.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Processed accounts payable and accounts receivable updates to maintain current financial records.
- Provided excellent customer service to ensure satisfaction.
- Coordinated company records and resources to assist team members with special projects.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Organized and maintained filing systems for confidential documents.
- Filed correspondence and reports in accordance with corporate classification system.
- Processed customer payments accurately and efficiently.
- Utilized computer software programs to create reports, labels, forms.
- Prepared deposits according to established procedures.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Created memos, letters, emails, reports, presentations as requested by management.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Verified accuracy of all paperwork prior to submission for processing.
- Processed customer orders promptly and accurately.
- Maintained inventory levels of office supplies and equipment as needed.
- Assisted customers with inquiries and complaints in a professional manner.
- Scanned documents into digital formats ensuring accuracy of content.
- Answered phones in a courteous manner while providing excellent customer service.
PA/RA Tutor Assistant
Orion's Mind LLC
Chicago, IL
10.2007 - 12.2007
- Designed comfortable tutoring environment conducive to learning.
- Communicated regularly with parents and guardians regarding student progress.
- Collaborated with administrators on special projects related to tutoring services.
Safe Passage Worker
Transition Plus
Chicago, IL
06.2007 - 10.2007
- Collaborated with other Safe Passage Workers on strategies for successful outcomes.
- Researched funding sources for financial assistance programs available to families in need.
- Offered basic life skills instruction such as budgeting and time management techniques to increase self-sufficiency levels among participants.
- Developed individualized safety plans with clients to help manage risks associated with their situations.
- Monitored daily activities and behavior of participants, providing guidance as needed.
Education
Some College (No Degree) - Business Career
Computer Systems Institute - Gurnee
Gurnee, ILSkills
- Fleet Management
- Cost Reduction
- Shipping operations
- Route Optimization
Timeline
Carrier
USPS, United States Postal Service
06.2022 - Current
Clerk/Teller
Central Clearing Co.
05.2008 - 03.2011
PA/RA Tutor Assistant
Orion's Mind LLC
10.2007 - 12.2007
Safe Passage Worker
Transition Plus
06.2007 - 10.2007
Some College (No Degree) - Business Career
Computer Systems Institute - Gurnee