Jacquelyn Ramirez
Tucson,AZ
Summary
Dedicated Front Desk Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Catalina Pointe Arthritis And Rheumatology
05.2021 - 11.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
Front Desk Receptionist
Dr Sam Sato Ophthalmology
08.2015 - 04.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Customer Service Representative
C3 Customer Contact Channels
10.2014 - 07.2015
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assist pharmacy members with prescription refill process.
- Use of Argus CRM database system to accurately document member demographic information and prescription information.
- Communicate with doctors and providers about refills and refill verifications.
Customer Service Program Manager
Gc Services
07.2012 - 10.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Assisted Clients with the processing of Federal Loans in default standing
- Provided information about default reparation programs and plans to ensure that accounts moved into repayment compliance.
- Processed federal student loans payments and accurately documented.
Courtesy Clerk
Safeway
05.2012 - 07.2012
- Maintained a clean and organized store environment by promptly returning carts to designated areas, ensuring easy access for shoppers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Aided cashiers in efficiently processing transactions, unloading shopping carts, and bagging items according to customer preferences.
- Restocked and organized merchandise in front lanes.
Education
Master Aesthetician
Empire Beauty School
Tucson, AZ06.2024
Medical Billing And Coding Specialists
Tucson College
Tucson, AZ08.2015
High School Diploma -
Teenage Parent Program High School
Tucson, AZ05.2012
Skills
- Experienced in delivering a high standard of quality customer service in a fast- paced environment
- Trained and experienced in medical front office procedures including patient check-in, eligibility, insurance verification, scheduling, and co-pays
- Ability to perform medical billing tasks such as claims submission, follow-ups, medical records scanning and filling, patient referrals, and release of information
- Skilled in the use of computers including Microsoft Word, Excel, and Electronic Medical Records
- High Standard of patient confidentiality and HIPAA compliance
- Bilingual English/Spanish
Timeline
Front Desk Receptionist
Catalina Pointe Arthritis And Rheumatology
05.2021 - 11.2023
Front Desk Receptionist
Dr Sam Sato Ophthalmology
08.2015 - 04.2021
Customer Service Representative
C3 Customer Contact Channels
10.2014 - 07.2015
Customer Service Program Manager
Gc Services
07.2012 - 10.2014
Courtesy Clerk
Safeway
05.2012 - 07.2012
Master Aesthetician
Empire Beauty School
Medical Billing And Coding Specialists
Tucson College
High School Diploma -
Teenage Parent Program High School
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