Jacquelyn Ramos
Hemet,CA
Summary
Skilled in coordinating and managing various events, from corporate meetings to large conventions and weddings. Possesses strong organizational skills and ability to manage multiple projects simultaneously, ensuring seamless execution and positive participant feedback. Known for creative problem-solving skills and ability to work effectively under pressure, contributing to successful event outcomes. Demonstrated vendor negotiation and relationship management success, leading to cost-effective event solutions and enhanced attendee experiences.
Overview
9
9
years of professional experience
Work History
Cashier
The Home Depot Inc
Hemet, CA
12.2023 - Current
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped with purchases and signed customers up for rewards program.
- Handled customer complaints professionally escalating issues when necessary.
Event and Wedding Coordinator/Planner
Lake Oak Meadows
Temecula, California
08.2020 - 12.2023
- Prepare Bridal Suite, Groom Room, set up tables and chairs for weddings and events
- Act as 'Day of Coordinator Assistant' for detailed setup of the ceremony and reception space
- Follow strict schedule to ensure the accuracy of event requests by the wedding party
- Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
- Created program activities, agendas and budgets based on client requirements.
- Drove growth in event management business by continuously researching and implementing improved strategies to exceed client expectations.
- Assist the bride and groom before the wedding by serving them drinks and beverages
- Ensure the event is successful and all the wedding party’s needs and requests have been met.
Store Manager
T-Mobile
10.2015 - 06.2021
- Provide exceptional customer service and assist customers with their needs
- Manage store and employee’s sales in order to reach quotas
- Focus on the floor plan and inventory
- Train employees efficiently on how to sell phones to customers
- Teach and review the new employee’s customer service expectations.
- Planned special promotions or discounts based on market trends.
- Recruited, trained and supervised new employees.
- Managed daily banking activities such as deposits and withdrawals.
- Monitored inventory levels and placed orders to restock shelves.
- Assessed operational efficiency of the store's departments.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed strategies to maximize sales and profitability.
Education
Associate Degree in Liberal Arts/Sociology -
Mount San Jacinto College (MSJC)
San Jacinto, CA12-2024
Skills
- Professionalism and Courtesy
- Work Ethics and Integrity
- Decision Making Aptitude
- Patience and Empathy
- Issue Resolution
- Time management skills
- Proficient in Excel and Microsoft
- Complex Problem-Solving
- Dependable and Responsible
- Public Speaking
- Customer Relations
- Project Planning
- Organizational Skills
- Friendly, Positive Attitude
Timeline
Cashier
The Home Depot Inc
12.2023 - Current
Event and Wedding Coordinator/Planner
Lake Oak Meadows
08.2020 - 12.2023
Store Manager
T-Mobile
10.2015 - 06.2021
Associate Degree in Liberal Arts/Sociology -
Mount San Jacinto College (MSJC)