Jacquelyn Redd
Prattville,AL
Summary
Experienced Special Education Teacher skilled in addressing the unique challenges of teaching special needs children. Demonstrates resilience, dedication, and unwavering positivity in stressful situations. Collaborates effectively with classroom teachers to develop accommodations and implement special techniques for successful inclusion in mainstream classrooms. Possesses exceptional patience and a positive attitude, essential qualities for teaching children with special needs. Offers extensive experience in creating innovative lesson plans and fostering comfortable learning environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Middle School Special Education Teacher
Montgomery Public Schools
08.2022 - Current
- Develop behavior management programs: Create and adjust programs to address problem behavior
- Teach socially acceptable behavior: Use techniques like positive reinforcement and behavior modification
- Collaborate with others: Work with parents, administrators, counselors, and other teachers to resolve behavioral and academic issues
- Help develop and implement individualized education plans (IEPs) for students with special needs
- Provide direct instruction to students with diverse learning abilities in individual and group settings
- Utilize effective teaching strategies and accommodations to support students' academic, social, and emotional growth
- Collaborate with general education teachers, parents, and other professionals to support inclusive practices and meet students' individual needs
- Assess student progress and modify instructional strategies as needed
- Maintain accurate and up-to-date records of students' IEPs, progress, and interventions
- Foster a positive and inclusive classroom environment that promotes a love of learning and student success
- Provide services and enrichment to help fill in institutional gaps.
Summer Camp Counselor
YMCA
06.2022 - 08.2022
- Worked with Camp Able which is special needs and Camp 2.22 which is the teen camp
- Duties varied depending on needs
- Helped with changing and bathroom needs
- Helped with calming and aggressive behavior and also with the runners
- With the teen camp, did assigned activities and kept everyone in line
- Handled check-in and check-out for both camps.
Substitute Teacher
Kelly Services
05.2022 - 08.2022
- Adhered to the curriculum and lesson plans assigned by the regular teacher
- Followed procedures and achieved lesson goals
- Assigned and explained homework
- Oversaw students outside of the classroom including in the hallways and cafeteria
- Complied with all school regulations and policies at all times
- Took attendance and documented daily notes
- Ensured classroom and work was kept clean and orderly
- Oversaw the normal classroom rhythms and activities
- Compiled a report for the teacher for when he/she returns.
Paraprofessional Substitute Teacher/ Administrative Assistant
Tallassee City Schools
08.2019 - 05.2022
- Administrative assistant for front office
- Instructional aide for Special Ed
- Taught Pre-K - 12th grade
- Adhered to the curriculum and lesson plans assigned by the regular teacher
- Followed procedures and achieved lesson goals
- Assigned and explained homework
- Oversaw students outside of the classroom including in the hallways and cafeteria
- Complied with all school regulations and policies at all times
- Took attendance and documented daily notes
- Ensured classroom and work was kept clean and orderly
- Oversaw the normal classroom rhythms and activities
- Compiled a report for the teacher for when he/she returns.
Customer Service Rep Supervisor Manager/ QA
DXC Technologies
11.2017 - 07.2018
- HR duties: Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products
- Ensuring agents understand and comply with all call center objectives, performance standards, and policies
- Answering agent questions regarding best practices or difficult calls
- Identifying operational issues and suggesting possible improvements
- Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary
- Preparing reports and analyzing data to assist management as they determine call center goals
- Working with other supervisors and management team members to support agents and maximize customer satisfaction
- Administrative Assistant for management.
PCT/ US Trainer
Baptist East ER
01.2016 - 08.2017
- Ensured patient rooms are clean and sanitized
- Changed patient bed linens and provided new bedding, blankets, and pillows
- Collected urine and blood samples for testing
- Monitored and recorded patient daily activities; reported any drastic changes to a nurse or physician
- Performed nursing procedures such as administering medications, changing bandage dressing, or checking temperatures
- Ensured patients are comfortable in bed; adjusted bed settings and/or repositioned/turned patient as needed
- Helped patients with all grooming habits including bathing, dressing, brushing hair, etc
- Assisted patient with any daily exercises, physical therapy, or mobilization efforts patient has been prescribed
- Transported patients via wheelchair or rolling bed
- Monitored patient vital signs and recorded weight, blood pressure, and pulse
- Ensured patients are getting enough food and fluids
- Counseled, listened, and educated patients and patients' families on health concerns, questions, or suggestions
- Ensured patients' safety and removed any safety hazards
- Transported and used medical equipment according to patient requirements
- Followed all organization, state, and federally mandated medical standards and procedures
- Ensured patient confidentiality by following all HIPAA rules and regulations
- Received and assisted patients as needed
- Administrative Assistant
- Typed medical documents
- Maintained detailed patient and medical records
- Managed office communications
- Scheduled medical appointments
- Worked with insurance companies to process claims
- Processed invoices, bills, and payments.
Unit Sectary/ Nurse Tech Trainer
Jackson Hospital ICU
02.2012 - 06.2013
- Ensured patient rooms are clean and sanitized
- Changed patient bed linens and provided new bedding, blankets, and pillows
- Collected urine and blood samples for testing
- Monitored and recorded patient daily activities; reported any drastic changes to a nurse or physician
- Performed nursing procedures such as administering medications, changing bandage dressing, or checking temperatures
- Ensured patients are comfortable in bed; adjusted bed settings and/or repositioned/turned patient as needed
- Helped patients with all grooming habits including bathing, dressing, brushing hair, etc
- Assisted patient with any daily exercises, physical therapy, or mobilization efforts patient has been prescribed
- Transported patients via wheelchair or rolling bed
- Monitored patient vital signs and recorded weight, blood pressure, and pulse
- Ensured patients are getting enough food and fluids
- Counseled, listened, and educated patients and patients' families on health concerns, questions, or suggestions
- Ensured patients' safety and removed any safety hazards
- Transported and used medical equipment according to patient requirements
- Followed all organization, state, and federally mandated medical standards and procedures
- Ensured patient confidentiality by following all HIPAA rules and regulations
- Received and assisted patients as needed
- Typed medical documents
- Maintained detailed patient and medical records
- Managed office communications
- Scheduled medical appointments
- Worked with insurance companies to process claims
- Processed invoices, bills, and payments
- Administrative Assistant for unit
- Worked with HR
- Training plan for US/PCT
- Timing of different training sessions
- Choosing the relevant training methods
- Preparing the training materials and aids
- Conducting training sessions
- Evaluating the post-training session.
Server Trainer and Supervisor /Hostess
Mimi's Café
10.2010 - 01.2012
- Greeted guests as they enter and put them on a waiting list as necessary
- Provided guests with menus and answered any initial questions
- Seated guests at tables or in waiting areas
- Assigned guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers
- Engaged with guests to ensure they're happy with food and service
- Responded to complaints and helped to resolve them
- Answered phone calls, took reservations, and answered questions
- Had knowledge of the menu
- Helped out with other positions in the restaurant as needed
- Provided great customer service
- Took food and drink orders from customers accurately and with a positive attitude
- Wrote patrons' food orders on order slips, memorized orders, or entered orders into computers for transmittal to kitchen staff
- Engaged with customers in a friendly manner
- Ensured tables are enjoying their meals and took action to correct any problems
- Collected payments from tables
- Prepared checks that itemize and total meal costs and sales taxes
- Helped food preparation staff when necessary
- Worked along HR
- Training plan for Servers and Hostess
- Timing of different training sessions
- Choosing the relevant training methods
- Preparing the training materials and aids
- Conducting training sessions
- Evaluating the post-training session.
Student Worker
AUM
08.2008 - 06.2009
- Administrative Assistant
- Assisted students and faculty with completing registration and enrollment forms
- Received and delivered telephone messages as necessary
- Maintained and updated confidential student data forms and other paperwork on a regular basis
- Assisted with ordering department supplies and equipment
- Provided front-desk reception and other clerical office support as required
- Performed a variety of data entry tasks
- Created, updated, and transmitted student records as necessary
- Verified student information in an accurate and confidential manner
- Performed reception and greeting duties as required
- Maintained a clean and neat work area at all times.
Shift Leader/ Manager
Planet Smoothie
06.2006 - 06.2008
- HR tasks (ex
- Hiring, firing, training)
- Created shift schedules for team members
- Distributed all necessary tasks and duties during each shift in a fair and effective manner
- Assessed individual team member abilities and aptitudes, incorporated into shift duties to promote happy employees and effective workflows
- Oversaw all team members and ensured all duties and tasks were being performed efficiently and effectively during each shift
- Managed time-off requests and unexpected no-show situations
- Facilitated disciplinary action when necessary
- Maintained a work environment that encouraged compliance with safety laws and employment guidelines
- Set performance goals for individual team members, created reward systems and/or contests as needed
- Ensured production goals were met
- Participated in weekly management meetings to discuss goals, progress, and any issues in need of resolution.
Education
Class AAA - Collaborative Teaching Secondary Special Education
University of West Alabama
Online12.2025
BBA - Business Administration
American Intercontinental University
06.2024
Associate of Science - Business Management
Post University
01.2018
Certification in Human Resource Management -
Post University - Waterbury, CT
06.2016
Skills
- Technology Savvy
- Inclusion Strategies
- Classroom Organization
- IEP development
- Emotional Disabilities Support
- Customer Service
- Administrative Assistant
- Management Experience
- Human Resources Management
- Teaching
- Organizational Skills
- CPR
- Time Management
- Retail Sales
- Quality Assurance
- Curriculum Development
- Classroom Management
- Special Education
- Classroom Experience
- Social Skills Development
- Student Support
- Childcare
- Autism Experience
- Leadership
- Behavior Modification
- Healthcare
Certification
- Human Resources Management
- Special Education
- CNA
- CPR Certification
- Manage Crisis Safety Restraint
Assessments
- HR: Compensation & benefits, Familiar, 10/2021, Knowledge of compensation and benefits programs
- Early childhood development, Expert, 11/2019, Knowledge of the development of children ages 0-3 and of ways to foster that development
- Building relationships for childcare providers, Highly Proficient, 11/2019, Building positive and productive relationships with families of children ages 0-3
- Data entry: Accuracy, Familiar, 06/2021, Entering data quickly and accurately
- Data entry: Attention to detail, Completed, 06/2021, Maintaining data integrity by detecting errors
- Special education, Proficient, 11/2019, Teaching students with special education needs
- Working with MS Word documents (basic), Familiar, 11/2019, Basic Word techniques, including the use of tools to format or edit text
- Spreadsheets with Microsoft Excel, Completed, 11/2019, Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals
- Scheduling, Proficient, 11/2019, Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Verbal communication, Proficient, 11/2019, Speaking clearly, correctly, and concisely
- Elementary school lesson planning, Completed, 10/2019, Developing lesson plans for elementary-level classrooms that promote learning
- Elementary school classroom management, Proficient, 10/2019, Managing behavior in elementary school classrooms
- High school classroom management, Highly Proficient, 10/2019, Minimizing classroom disruption and engaging students
- Middle school classroom management, Expert, 10/2019, Minimizing classroom disruption and engaging students
- Youth program counselor, Proficient, 10/2019, Leading, communicating with, and supporting youths
- Work style: Conscientiousness, Highly Proficient, 10/2021, Tendency to be well-organized, rule-abiding, and hard-working
- Teamwork: Interpersonal skills, Highly Proficient, 11/2021, Responding to challenging team situations at work
- Advanced attention to detail, Completed, 11/2021, Identifying differences in materials, following instructions, and detecting details among distracting information
- Protecting patient privacy, Familiar, 10/2021, Understanding privacy rules and regulations associated with patient records
Personal Information
Open and Willing to Relocate: Anywhere
Mother of 4, with 3 Special Needs
Affiliations
- Alabama Education Association
- Mu Delta Mu
Additional Information
Girls Softball Score Keeper and Team Mom- 3 years
School Volunteer
Graduated with Honors
Teach Religious Education
Church Missionary
Youth Leader
Timeline
Middle School Special Education Teacher
Montgomery Public Schools
08.2022 - Current
Summer Camp Counselor
YMCA
06.2022 - 08.2022
Substitute Teacher
Kelly Services
05.2022 - 08.2022
Paraprofessional Substitute Teacher/ Administrative Assistant
Tallassee City Schools
08.2019 - 05.2022
Customer Service Rep Supervisor Manager/ QA
DXC Technologies
11.2017 - 07.2018
PCT/ US Trainer
Baptist East ER
01.2016 - 08.2017
Unit Sectary/ Nurse Tech Trainer
Jackson Hospital ICU
02.2012 - 06.2013
Server Trainer and Supervisor /Hostess
Mimi's Café
10.2010 - 01.2012
Student Worker
AUM
08.2008 - 06.2009
Shift Leader/ Manager
Planet Smoothie
06.2006 - 06.2008
Class AAA - Collaborative Teaching Secondary Special Education
University of West Alabama
BBA - Business Administration
American Intercontinental University
Associate of Science - Business Management
Post University
Certification in Human Resource Management -
Post University - Waterbury, CT