Jacquelyn Ree
Anchorage
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
32
32
years of professional experience
Work History
Independent Consultant
Alaska & Beyond Consulting
08.2013 - Current
- Provide contracting services to Organizations and Individuals needing assistance in Program Design, Development and Implementation
- Areas of services include; Grant exploration, writing and reporting. Design curriculum based on community needs and offer 'Train the Trainer' - curriculum has included; Soft skill training, financial education, board development and any other requested needs the community may have.
- Researched industry best practices to inform strategic decision-making.
- Enhanced business processes with targeted recommendations and innovative solutions.
- Developed tailored strategies by analyzing client needs and market trends.
- Implemented comprehensive project plans for successful client engagements.
- Fostered strong relationships with clients through consistent communication and collaboration.
- Conducted meetings with clients to determine project intent, requirements and budgets.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Led training sessions for client staff members to improve skillsets and enhance overall performance.
Hospitality
Various Hotels & Tour Companies
11.1992 - Current
- Hotel Front Desk staff and Night Audit positions off and on for various hotels since 1992
- Front Desk Manager positions and General Manager training allowing myself to be trained and serve a 425 room, meeting/venue space with in-house restaurant.
- Worked with Alaska Rail System in Anchorage to grow train tourism
- Customer service booking shore excursions for the Alaska cruise season
Cashier/Customer Service
Alley Cat Casino
08.2023 - 06.2024
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Efficiently handled cash transactions and accurately processed payments using POS system
- Provided payouts and other services with electronic gaming managing a daily transaction drawer of at least $20,000 per shift.
- Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
- Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Monitored gaming areas to ensure compliance with rules and regulations
- Assisted in resolving customer complaints or disputes in a professional manner
- Handled cash transactions including exchanging chips for currency and processing payouts
- Maintained a clean and organized gaming area, ensuring equipment is functioning properly
- Provided guidance and assistance to new hires during their training period
- Managed large sums of money accurately while adhering to strict security protocols
- Developed strong relationships with frequent players by providing personalized service and recognizing their preferences
Continuous Improvement Specialist
South Central Foundation
06.2014 - 08.2015
- Worked with health clinics employees to assist in identifying procedures to ease the flow of patient services. Creating and implementing practices to improve patient satisfaction.
- Monitor and evaluate implemented practices to continuously improve patient satisfaction.
- Supported management in setting organizational goals and developing metrics to track progress towards achieving them.
- Managed multiple process improvement projects simultaneously, prioritizing tasks effectively to meet critical deadlines without sacrificing quality or effectiveness.
- Assessed existing workflows to identify bottlenecks and inefficiencies, recommending changes that increased overall throughput.
- Improved customer satisfaction rates by streamlining internal processes and communication channels.
- Championed a culture of continuous learning by encouraging team members to pursue professional development opportunities related to process improvement methodologies.
- Evaluated current processes to develop improvement plans.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
Program Manager
Oweesta Corporation
04.2008 - 08.2013
- Provide Technical Assistance and Training for Native Communities nationwide who were looking to develop or expand a Native Community Development Financial Institution within their community
- Services ranged from needs assessments to new program development.
- Developed comprehensive project roadmaps by aligning stakeholder goals and market trends.
- Built strong relationships with stakeholders for collaborative project success.
- Provide curriculum development based on each communities needs as it pertains to Financial well-being
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Championed best practices in project management, fostering a culture of continuous improvement.
Lead Employment Case Manager
Cook Inlet Tribal Council
09.2002 - 04.2008
- Provided ongoing case management services, monitoring client progress toward employment goals and making necessary adjustments to plans.
- Connected clients with appropriate community resources to address barriers such as transportation, childcare, and housing issues.
- Maintained full case load while managing a team of 5 case mangers. .
- Assisted those new to employment to gain skills needed to enter the workforce through various training methods.
- Worked with clients to create and maintain a budget for moving from financial assistance to employment.
Education
Master's degree - Business Administration
NYIT
New York, NY05.2008
Bachelor's degree - Human Services
University of Alaska Anchorage
12.2000
Skills
- Marketing
- Budgeting
- Change Management
- Program Development
- Strategic Planning
- Public Speaking
- Proposal Writing
- Writing Skills
- Curriculum Development
- Process Improvement
- Relationship Management
- Branding
- Presentation Skills
- Market Analysis
- Mentoring
- Business Development
- Team Management
- Quality Assurance
- Event Planning
- Grant Writing
- Classroom Management
- Program Management
- Interviewing
- Hotel management
- Hotel experience
- Computer skills
- Hospitality
- Customer Relationship Management
- Fundraising
- Research
- Pricing
- Content Development
- Cost control
- Forecasting
- Revenue management
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Cashier/Customer Service
Alley Cat Casino
08.2023 - 06.2024
Continuous Improvement Specialist
South Central Foundation
06.2014 - 08.2015
Independent Consultant
Alaska & Beyond Consulting
08.2013 - Current
Program Manager
Oweesta Corporation
04.2008 - 08.2013
Lead Employment Case Manager
Cook Inlet Tribal Council
09.2002 - 04.2008
Hospitality
Various Hotels & Tour Companies
11.1992 - Current
Bachelor's degree - Human Services
University of Alaska Anchorage
Master's degree - Business Administration
NYIT
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