Jacquelyn Rodriguez
Summary
Knowledgeable and dedicated Customer Service Representative bringing top-notch skills in communication, active listening and problem-solving.
As a team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients, it is my goal to enhance customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty, maintain customer satisfaction and contribute to company success.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Navales Enterprises, Inc.
San Antonio, TX
10.2022 - Current
- Assisted coworkers and staff members with special tasks on daily basis.
- Drafted correspondence and other documents for CEO and department heads.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Volunteered to help with special projects of varying degrees of complexity.
Lead Hostess
IHOP
San Antonio, TX
03.2020 - 10.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Promoted business loyalty by fostering positive customer relationships.
- Used cash registers and credit card machines to cash out customers.
- Answered customer questions about hours, seating, and menu information.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Customer Service Assistant
KingCo.
Toccoa, GA
10.2018 - 09.2020
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Gathered and verified data from customers to promote marketing initiatives.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
Associate of Science - Radiology
St. Philip's College
San Antonio, TX06.2024
Timeline
Administrative Assistant
Navales Enterprises, Inc.
10.2022 - Current
Lead Hostess
IHOP
03.2020 - 10.2022
Customer Service Assistant
KingCo.
10.2018 - 09.2020
Associate of Science - Radiology
St. Philip's College
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