Jacquelyn Russell
Grand Prairie
Summary
Experienced professional with a diverse background in accounting, immigration, and restaurant management. Seeking a position that allows me to expand my skill set and pursue new, rewarding opportunities that align with my existing knowledge.
Overview
17
17
years of professional experience
Work History
Driver
Alto Rideshare Company
06.2024 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Attention to details, one car length distance, no speeding, no harsh turns or stops.
Immigration Services Officer
DHS USCIS
09.2008 - 12.2023
- Advised management on procedural updates based on evolving immigration policies, leading to more efficient operations.
- Prepared statistical reports on caseloads for senior leadership review, identifying key trends that informed strategic decisionmaking.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environment.
- Case management, provide and monitor English and US History (give, monitor and grade history questions) testing for N400 applications and some Legalization cases.
- Identified potential areas of improvement within the department, proposing solutions that led to increased productivity and enhanced service quality.
- Provided ongoing support to clients throughout the immigration process, addressing any concerns or questions promptly and professionally.
- Streamlined application review processes for quicker turnaround times and improved approval rates.
- Conduct citizenship and permanent resident interviews in Spanish without a translator.
- Enhanced client satisfaction by efficiently processing immigration applications and providing timely updates on case status.
- Contributed to policy development by staying abreast on current immigration laws, regulations and issues affecting the clients.
- Reduced case backlogs by prioritizing urgent cases and optimizing workload distribution among officers.
- Collaborated with teams members to share best practices, ensuring a high level of service for all clients.
- Assisted in the development of training materials for staff, improving overall department efficiency and effectiveness.
- Secretarial/receptionist, case status updates, attorney inquiries, customers public inquiries, time and attendance reports, attention to details, problem solving, system administrator, ordering supplies, preparing travel vouchers, zoom meetings, TEAMS meetings, presentations, filing, typing, copying documents, sorting, distributing mail, and returning clients passports.
- Served as a liaison between applicants and other government agencies when required for expedited processing or additional information gathering.
- Microsoft Excel, Word, Power Point, Outlook, Tableau and SharePoint.
- Excellent organization and time management skills, maintain confidentially.
- Excellent at meeting deadlines, prioritize work assignments/tasks, perform basic math computations, retail experience.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Mentored new officers, sharing expertise and knowledge to develop their skills in immigration services.
Cashier
McDonald’s Restaurant
10.2021 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
No Degree - Spanish
Northlake Community College
Irving, TXBachelor of Science Degree - Business Administration
Northwestern State University
Natchitoches, Louisiana07-1989
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Safe driving practices
- Punctual and reliable
- City and non-city driving
- Flexible schedule
Membership Volunteer
- Crossroads Christian Church
- Alpha Kappa Alpha Sorority, Inc.
- Chaperone, Field and Band Mom for Farrell Elementary, Barnett Junior High and James Bowie High School students
Timeline
Driver
Alto Rideshare Company
06.2024 - Current
Cashier
McDonald’s Restaurant
10.2021 - 05.2023
Immigration Services Officer
DHS USCIS
09.2008 - 12.2023
No Degree - Spanish
Northlake Community College
Bachelor of Science Degree - Business Administration
Northwestern State University