Jacquelyn Sanchez

• Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
• Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing..
• Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
• Analyzed applications and credit reports to determine loan eligibility and risk.
• Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
• Managed risk effectively by adhering closely to compliance guidelines.

Tax Assessor & Collector

• Post constituent payments in person and by mail. Create payment agreement contracts based on county requirements.
• Answer and direct a high volume of calls.
• Balance clerk's daily tills; prepare bank slips to submit for deposit.
• Review and process title transfers received through certified and first class mail.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
• Contributed to a positive work environment through effective communication skills and a collaborative approach to problem solving.

Department of Motor Vehicle

• Responsible for examining motor carrier permits, registrations, insurance, vehicle identification numbers, and title to reduce risk of fraud.
• Review and process title transfers for constituents and dealerships in person and through certified mail.
• Train clerks transferring from renewals to processing title transfers.
• Audit titles processed by clerks to ensure county and state policies were enforced and compliant.

• Implemented administrative systems for bookkeeping, managing files, and databases for maximum efficiency of the small business.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Cultivated warm relationships with regular customers.

• Assisted dentists in performing complex procedures, resulting in successful treatment outcomes for patients.
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Documented patient dental health information, medical history, and vital signs for future reference.
• Updated patient records regularly after each appointment or procedure to ensure accurate documentation.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct departments.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.