Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacquelyn Smith

DULUTH,GA

Summary

Background includes revising standard procedures covering all operational areas in order to maximize sales profitability. Performance-driven and forward-thinking leader with a resourceful approach. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.

Overview

35
35
years of professional experience

Work History

Branch Operations Manager

NB Handy
09.2022 - Current
  • Improved branch efficiency by streamlining operations and implementing new processes.
  • Managed daily branch operations for optimal productivity and customer satisfaction.
  • Reduced staff turnover with effective training programs and employee support initiatives.
  • Increased overall sales, implementing targeted marketing strategies and promotional campaigns.
  • Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
  • Developed strong relationships with clients, resulting in increased loyalty and repeat business.
  • Implemented cost-saving measures to reduce overhead expenses without sacrificing quality or service levels.

Inside Sales Team Lead

NB Handy
10.2020 - 09.2022
  • Boosted team productivity by implementing efficient sales strategies and coaching techniques.
  • Developed strong client relationships through consistent communication and attentive customer service.
  • Achieved sales targets consistently with proactive lead generation and effective follow-up tactics.
  • Enhanced team performance, providing ongoing training and support to all members.
  • Managed key accounts, ensuring long-lasting partnerships through exceptional relationship-building skills.
  • Mentored junior staff members, fostering a supportive work environment that encouraged professional growth.

Showroom Coordinator

Global Furniture Group
03.2017 - 10.2020
  • Enhanced customer satisfaction by providing personalized assistance in product selection and design consultation.
  • Streamlined showroom operations by implementing efficient scheduling and appointment systems.
  • Increased sales revenue through the development of promotional events and effective marketing strategies.
  • Maintained an organized and visually appealing showroom, showcasing the latest products and trends.
  • Collaborated with vendors to ensure timely delivery of products, maintaining strong relationships for continued success.
  • Supported sales team by creating informative product presentations and training materials, improving product knowledge among staff members.

Senior Territory Sales Executive

ADD HVAC & Mechanical
05.2015 - 03.2017
  • Increased territory sales by implementing strategic customer engagement and relationship-building initiatives.
  • Developed new business opportunities by conducting market research and identifying potential clients within the designated territory.
  • Exceeded sales targets consistently through effective account management and upselling techniques.
  • Expanded product offerings within existing accounts, fostering strong relationships with key decision-makers and stakeholders.
  • Enhanced customer satisfaction levels by promptly addressing concerns and offering tailored solutions to meet their unique needs.
  • Gained a deep understanding of competitor products and strategies, leveraging this knowledge to differentiate our offerings effectively.

Branch Sales Manager

East Coast Metal Distributors
09.2005 - 05.2015
  • Increased branch sales by implementing innovative sales strategies and fostering a customer-centric environment.
  • Streamlined operations for enhanced productivity, leading to higher revenue generation and improved staff morale.
  • Developed and executed targeted marketing campaigns with personalized outreach, resulting in a boost in new client acquisitions.
  • Coached and mentored sales team members to enhance individual performance, ultimately contributing to the overall success of the branch.
  • Established strong relationships with key clients through attentive service and expert product knowledge, solidifying their loyalty and trust.
  • Implemented efficient inventory management systems to maintain optimal stock levels while minimizing waste and excess costs.
  • Identified areas for improvement within the branch''s processes, implementing necessary changes to optimize efficiency and profitability.
  • Set clear performance goals for the sales team, providing regular feedback on progress toward targets while offering support where needed.
  • Negotiated contracts with vendors and suppliers, securing competitive prices while maintaining high quality standards for products or services offered.
  • Conducted regular performance reviews for team members, identifying strengths as well as areas requiring further development or training opportunities for continuous growth.

Warehouse Manager

Central Carolina Air Conditioning
07.2000 - 09.2005
  • Increased warehouse efficiency by implementing new inventory management systems and procedures.
  • Streamlined operations for faster order processing by updating warehouse layout and organization.
  • Reduced product damage with improved packaging methods and training staff on proper handling techniques.
  • Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
  • Managed budget effectively by negotiating vendor contracts and optimizing resource allocation.
  • Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
  • Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.

Environmental Health Specialist

US Army
08.1988 - 05.1996
  • Improved community health by inspecting and monitoring environmental conditions in various settings such as restaurants, schools, and businesses.
  • Protected public safety by conducting regular inspections of food facilities and ensuring compliance with local health regulations.
  • Reduced the risk of disease transmission through the investigation and management of outbreaks, working closely with healthcare providers and other stakeholders.
  • Enhanced environmental quality by enforcing air, water, and soil pollution control measures to safeguard public health.
  • Promoted public awareness on environmental health issues by delivering educational presentations at community events and workshops.
  • Streamlined inspection processes by implementing efficient data collection techniques and utilizing advanced technology for analysis.
  • Performed thorough assessments of indoor air quality in commercial buildings, making recommendations for improvements when needed.
  • Conducted field surveys to identify sources of vector-borne diseases, implementing control measures to reduce public health risks associated with pests such as mosquitoes or rodents.

Education

No Degree - Biology Teacher Education

North Carolina Central University
Durham, NC

Bachelor of Science - Business Administration And Management

University of Arkansas At Pine Bluff
Pine Bluff, AR
05.2025

Skills

  • Opening and Closing Procedures
  • Employee Development
  • Business Development
  • Financial Management
  • Risk Assessment

Timeline

Branch Operations Manager

NB Handy
09.2022 - Current

Inside Sales Team Lead

NB Handy
10.2020 - 09.2022

Showroom Coordinator

Global Furniture Group
03.2017 - 10.2020

Senior Territory Sales Executive

ADD HVAC & Mechanical
05.2015 - 03.2017

Branch Sales Manager

East Coast Metal Distributors
09.2005 - 05.2015

Warehouse Manager

Central Carolina Air Conditioning
07.2000 - 09.2005

Environmental Health Specialist

US Army
08.1988 - 05.1996

No Degree - Biology Teacher Education

North Carolina Central University

Bachelor of Science - Business Administration And Management

University of Arkansas At Pine Bluff

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Jacquelyn Smith