Jacquelyn Smith
Philadelphia,PA
Summary
Enthusiastic and versatile Salon & Spa Manager with expertise, delivering excellent customer service and front desk skills. Models astute business sense in meeting aesthetics in combination with personal service orientation and direct care for clients. Listens attentively to customer concerns and turns potential challenges into opportunities for improved business and spa service.
Overview
17
17
years of professional experience
Work History
Salon Manager
Platinum Hair Design
01.2006 - 08.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Recorded product sales into spa's weekly income report.
- Handled Instagram account, Google profile, the Knot and more to seek new clients while the staffs work.
Education
Bachelor of Science - Nursing
La Salle University
Philadelphia, PA05.2025
Associate of Science - Nursing
Rowan College At Burlington County
Pemberton, NJ05.2022
Skills
- Relationship Building
- Staff Management
- Goals and performance
- Motivational Skills
- Product Knowledge
- Customer Service
- Time Management
- Cash Handling
- Listening Skills
- Telephone Etiquette
- Appointment Scheduling
- Front Office Management
Accomplishments
- Client Service - Developed long-term relationships with customers which increased repeat business. Maintained a positive salon & spa experience for all clients..
Timeline
Salon Manager
Platinum Hair Design
01.2006 - 08.2022
Bachelor of Science - Nursing
La Salle University
Associate of Science - Nursing
Rowan College At Burlington County
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