Jacquelyn Smith
Los Angeles,CA
Summary
Dedicated to providing exceptional assistance to team members and clients. Excel at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat demeanor, coupled with strong relationship-building abilities, allows for creating a welcoming environment. Background in various office settings, knowledgeable about security, service, and clerical requirements. Thrive in fast-paced environments, adept at handling multiple simultaneous tasks with excellent time management abilities and a resourceful approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Receptionist
Beauty Bar
01.2021 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Cashier
Fallas Stores
09.2017 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Security Guard
Universal Protection Services
02.2015 - 11.2018
- I performed the essential duties
- Filling out the Daily log, and observe and report.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Server/Cashier/Hostess
Sweetie Pies
06.2016 - 12.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Customer Service
G2 Secure Staff
02.2016 - 09.2016
- I worked the floor at LAX
- Which means I provided customer service
- I helped print out boarding passes, checked in luggage & also provided any additional information the passengers needed before going through security check.
Crew Member
McDonald's
06.2013 - 11.2015
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Education
High School Diploma -
Santee Education Complex
Los Angeles, CA06.2013
Skills
Certification
- Security Guard
- Driver's License
Languages
English
Native or Bilingual
Timeline
Receptionist
Beauty Bar
01.2021 - 04.2024
Cashier
Fallas Stores
09.2017 - 08.2020
Server/Cashier/Hostess
Sweetie Pies
06.2016 - 12.2017
Customer Service
G2 Secure Staff
02.2016 - 09.2016
Security Guard
Universal Protection Services
02.2015 - 11.2018
Crew Member
McDonald's
06.2013 - 11.2015
High School Diploma -
Santee Education Complex
- Security Guard
- Driver's License
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