Jacquelyn Teter
Commerce City,CO
Summary
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Universal Banker
Collegiate Peaks Bank
02.2024 - Current
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Ensured all customers were greeted with a warm, friendly smile
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Developed, implemented, and managed multiple team-based initiatives and projects, including new hire skills, professional development, company policies and procedures, and health and safety
Universal Banker
CoreFirst Bank and Trust
06.2023 - 02.2024
- A universal banker's role is to provide banking assistance to clients by performing a wide range of tasks, ensuring timeliness and customer satisfaction
- My responsibilities revolve around handling and processing accounts, accomplishing requests from clients, and addressing inquiries and complaints, responding to them promptly and efficiently
- I am also processing basic teller transactions, balancing vaults, TCR machines, and coin machines
Shift Leader
Qdoba Mexican Eats
05.2023 - 06.2023
- Aligned departmental policies and practices with company standards to improve efficiency and customer service
- Lifted the morale of employees by improving efficiency and boosting employee job satisfaction
Cashier
Love's Travel Stops & Country Stores
03.2023 - 05.2023
- Established personal connections with customers, exceeding customer service expectations
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
Dispatcher/Administrative Assistant
Denver Services
09.2021 - 01.2023
- Maintained a high level of professionalism and provided excellent customer service to all company clients
- Stressed the importance of teamwork in the office, ensuring that all administrative staff members were encouraged to use their full potential
Server
The Lost Cajun
10.2021 - 12.2021
- Accommodated individual menu and beverage requests
- Advised customers on coffee blends, roasts, teas, speciality espresso beverages, and artisanal pastries, offering accurate, detailed information about origin and flavor
Guest Service Agent
Swissport International Ltd.
05.2021 - 09.2021
- Ensure high-level customer service and employee morale levels
- Maintain inventory log and place orders to restock supplies as needed
- Provide information on local attractions and restaurants to non-local visitors
- Respond to customer inquiries quickly via phone, email, or in-person
Cashier
Burlington Stores
02.2021 - 05.2021
- Play an integral role in customer service and overall sales numbers
- Clean up minor spills quickly and safely
- Design storage layout for efficient inventory management
- Check order reports and update reports accordingly
Personal Care Provider
Touch of Care
10.2020 - 12.2020
- Submit budget receipts in accordance with reimbursement policy
- Charted resident vital signs and mental state periodically, marking any memory losses, trouble breathing or other issues
Shift Supervisor
Taco Bell
10.2018 - 09.2020
- Collaborated with corporate Director of Operations, regional GM and Shift Leads to pinpoint opportunities for streamlined processes
- Hire, onboard and train new employees, including instructing on food safety, customer service standards and operations
- Maintain a safe, clean, and positive working environment
- Clean, answer phones, and serve customers during busy shifts
- Improve morale through implementation and execution of team building events
Shift Supervisor
McDonald's
10.2017 - 08.2018
- Aligned departmental policies and practices with company standards to improve efficiency and customer service
- Established new scheduling procedures for on-call shifts and production lines, resulting in a reduction in employee absences
- Maintained a clean and safe work environment, resulting in a reduction in complaints filed with management and an increase in crew satisfaction
- Improved equipment maintenance and safety standards which resulted in a reduction in maintenance costs
Education
Bachelor of Science - Business Administration And Accounting
Walden University
Minneapolis, MN05.2027
High School Diploma -
Chaffee County High School
Buena Vista, Co05.2018
Skills
- Customer service
- Microsoft office
- Scheduling
- Customer care
- Communication skills
- Restaurant experience
- Basic math
- Writing skills
- Microsoft excel
- Cash handling
- Cashiering
- Hospitality
- Serving
- Front desk
- Supervising experience
- Food service
- Microsoft word
- Inventory control
- Interviewing
- Host/hostess experience
- Guest services
- Typing
- Leadership
Branch operations
Cash handling proficiency
Electronic Funds Transfer
Customer Needs Assessment
Wire Transfers
Certification
- NMLS Certified
- Notary public
Timeline
Universal Banker
Collegiate Peaks Bank
02.2024 - Current
Universal Banker
CoreFirst Bank and Trust
06.2023 - 02.2024
Shift Leader
Qdoba Mexican Eats
05.2023 - 06.2023
Cashier
Love's Travel Stops & Country Stores
03.2023 - 05.2023
Server
The Lost Cajun
10.2021 - 12.2021
Dispatcher/Administrative Assistant
Denver Services
09.2021 - 01.2023
Guest Service Agent
Swissport International Ltd.
05.2021 - 09.2021
Cashier
Burlington Stores
02.2021 - 05.2021
Personal Care Provider
Touch of Care
10.2020 - 12.2020
Shift Supervisor
Taco Bell
10.2018 - 09.2020
Shift Supervisor
McDonald's
10.2017 - 08.2018
Bachelor of Science - Business Administration And Accounting
Walden University
High School Diploma -
Chaffee County High School
Similar Profiles
Rod ReganRod Regan
Associate Sales Representative at Collegiate Peaks MedicalAssociate Sales Representative at Collegiate Peaks Medical
DAVIDA TUBBSDAVIDA TUBBS
Bartender/Server at Twin Peaks, Twin Peaks GirlBartender/Server at Twin Peaks, Twin Peaks Girl
Alicia Serrano-BuieAlicia Serrano-Buie
Spanish Teacher at Western Sierra Collegiate AcademySpanish Teacher at Western Sierra Collegiate Academy