Jacquelyn Stokes
Alton,NH
Summary
Dynamic professional with a proven track record in client relations and policy adjustments, honed at HUB International Insurance Services. Skilled in risk mitigation and account management, I excel in translating complex insurance terms into understandable language, boosting client retention. My background also includes expertise in billing and landscaping, showcasing versatility and a commitment to excellence.
Overview
7
7
years of professional experience
Work History
Insurance Agent
HUB International Insurance Services
Alton, NH
05.2020 - Current
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Maintained accurate records of all insurance transactions using computer software systems.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
Billing Specialist
Marcam Associates
Rochester, NH
11.2019 - 03.2020
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Answered customer inquiries regarding billings, payments, account status.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
Landscaper
Turf Pro Lawn Care
Belmont, NH
11.2017 - 11.2019
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
- Followed planned landscaping designs to lay sod, seed grass or plant flowers and foliage.
- Provided knowledgeable advice about plant selection for customers' landscapes.
Education
High School Diploma -
Gilford HIgh School
Gilford, NH06-2013
Skills
- Licensed insurance agent
- Client relations
- Policy renewals
- Policy adjustment
- Customer service
- Client retention
- Account management
- Risk mitigation
Timeline
Insurance Agent
HUB International Insurance Services
05.2020 - Current
Billing Specialist
Marcam Associates
11.2019 - 03.2020
Landscaper
Turf Pro Lawn Care
11.2017 - 11.2019
High School Diploma -
Gilford HIgh School
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