Summary
Overview
Work History
Education
Skills
Timeline
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Jacquelyn Sweeney

Canyon Lake,TX

Summary

Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.

Overview

3
3
years of professional experience

Work History

Lead Pharmacy Technician

PharMerica
01.2023 - 05.2023
  • Supervised 9 pharmacy technicians and coordinated day-to-day assignments.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted, measured and compounded medications following standard procedures.
  • Resolved third-party billing, computer system and customer service issues.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.

Pharmacy Technician

Walgreens pharmacy
02.2022 - 12.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

Redisclosure Specialist

Gold Star Mortgage
01.2020 - 09.2022
  • Prepare Loan Estimate (LE), fees and pricing are accurate and release them to borrowers
  • Review fee changes to determine compliance with TRID changed circumstance and tolerance requirements
  • Disclose initial and revised disclosures promptly and accurately within regulatory requirements
  • Verify fee and loan information for accuracy at time of disclosure or re-disclosure.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Maintained current understanding of market conditions, compliance standards and best practices.
  • Developed and managed relationships with key clients and partners to drive growth.
  • Followed all company policies and procedures to deliver quality work.

Education

Associate of Science -

Washtenaw Community College
Ann Arbor, MI

GED -

Milan High School
Milan, MI
06.2010

Skills

  • Staff Development
  • Workflow Optimization
  • Quality Assurance and Control
  • Problem-Solving Skills
  • Pharmacy Operations
  • Insurance Billing
  • Troubleshooting Malfunctioning Equipment
  • FDA and HIPAA Compliance

Timeline

Lead Pharmacy Technician

PharMerica
01.2023 - 05.2023

Pharmacy Technician

Walgreens pharmacy
02.2022 - 12.2022

Redisclosure Specialist

Gold Star Mortgage
01.2020 - 09.2022

Associate of Science -

Washtenaw Community College

GED -

Milan High School

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Jacquelyn Sweeney