Jacquelyn Tolisano
Seminole,FL
Summary
Results-driven Inventory Manager with demonstrated record of running lean departments. Successful at keeping records current and accurate. Offering 13 years of experience strengthening processes, realigning teams and overhauling structures to keep operations responsive to changing industry and company demands. Natural leader, communicator and problem-solver experienced in completing audits and submitting reports. Focused on keeping inventory current and at optimal levels. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
INVENTORY MANAGER
Trulieve
01.2023 - Current
- Monitoring warehouse transactions (shipping and receiving, transfers)
- Participating in monthly cycle counts to confirm accuracy of inventory records
- Labeling, organizing and locating inventory items in staging areas or on shelves according to quantity, size, or type of material
- Developing and implementing policies and procedures for inventory management
- Performing duties and provided service in accordance with established operating procedures and company policies
- Inventory recording, compliance, and accuracy in all phases of the production
- Created and updated regular inventory reports and records
- Analyzed inventory data to identify and address stock discrepancies
- Recorded information, shortages, and discrepancies to keep records current and accurate
- Ensuring inventory records are always accurate
- Conducting inventory audits with the General Manager as needed
- Following written audit programs and physical inventory to ensure integrity of company records
- Logging receipts and documentation to ensure accurate inventory accounts
- Assisting with scheduling of inventory and compliance personnel as required
- Responsible for performing system adjustments as required and conduct and/or participate in analysis of root cause for the adjustments
- Help determine, initiate, and execute subsequent corrective actions
- Responsible for collecting, auditing, and filing required paperwork to ensure state compliance
- Maintaining strictest confidentiality in compliance with regulatory compliance and HIPAA guidelines
- Assuming the responsibilities of the general manager and/or assistant general manager in their absence
SHIFT SUPERVISOR
Trulieve
07.2022 - 12.2022
- Lead by example by providing strong customer service and driving sales to meet daily sales goals
- Trained new employees and delegated daily tasks and responsibilities
- Completed store opening and closing procedures and balanced tills
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Supervisory and lead responsibilities in the retail setting to support the General Manager and Assistant Managers
- Assumed all duties of a key-holding supervisor related to opening and closing procedures and basic supervision of staff and retail processes
- Assisted with customer and employee issues, including but not limited to returns, exchanges, complaints, suggestions, and compliments
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity
- Administrative duties to include working with POS system and reporting
- Followed all SOPs across the department
- Involved in entire training of new employee process, as well as ongoing training and development of associate staff
- Maintaining strictest confidentiality in compliance with regulatory compliance and HIPAA guidelines
PATIENT CONSULTANT
Trulieve
04.2021 - 07.2022
- Provided exceptional customer service to customers, guests, and coworkers
- Assisted Assistant Managers and Shift Supervisors with returns in accordance with company policies
- Prepared and processed orders in a timely and efficient manner
- Assist customer with any product or device issues
- Work with leadership and management to find solutions to customer issues
- Restocked products and reported product needs to upper management
- Maintaining strictest confidentiality in compliance with regulatory compliance and HIPAA guidelines
OFFICE MANAGER
Pinnacle Circuits Inc
10.2010 - 05.2021
- Maintained computer and physical filing systems
- Created, maintained and updated filing systems for paper and electronic documents
- Updated reports, managed accounts, and generated reports for company database
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Developed and maintained successful relationships with vendors, suppliers and contractors
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Controlled finances to lower costs and keep business operating within budget
- Reported to senior management on organizational performance and progress toward goals
CUSTOMER SERVICE MANAGER
Universal Sales Company
12.2005 - 10.2010
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Took ownership of customer issues and followed problems through to resolution
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information
- Created and reviewed invoices to confirm accuracy
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
Education
Diploma -
Gibbs High School
St. Petersburg, FL05.2004
Skills
- Inventory Control
- Organization
- Customer Relations
- Health and Safety Regulations
- Accounts Payable and Receivables
- Administrative Support
- Warehouse/Stock room Management
- Supplier relationship management
- Team leadership
- Verbal and written communication
- Staff management, training and development
Professional References
- Nick Dixon, Trulieve, 727-656-9530, Manager/Immediate Supervisor
- William Bishop, Tropical Stencils, 727-482-4891, Former Manager
- Ciara Webster, Trulieve, 727-218-4278, Colleague
References
- Elizabeth Grissinger, Pinellas County Sheriff’s Department, 727-458-7773, Friend
- Rich Sheppard, Pinellas County Sheriff’s Department, 727-216-5807, Friend
- Dan Morton, Treasure Island Police Department (Retired), 727-512-9833, Family Friend
Timeline
INVENTORY MANAGER
Trulieve
01.2023 - Current
SHIFT SUPERVISOR
Trulieve
07.2022 - 12.2022
PATIENT CONSULTANT
Trulieve
04.2021 - 07.2022
OFFICE MANAGER
Pinnacle Circuits Inc
10.2010 - 05.2021
CUSTOMER SERVICE MANAGER
Universal Sales Company
12.2005 - 10.2010
Diploma -
Gibbs High School
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