Jacquelyn Trboyevich
Phoenix,AZ
Summary
Detail-oriented recent high school graduate (3.55 GPA) with 3+ years of work experience and a proven knowledge of conflict resolution, customer satisfaction, and strategic business planning. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Annual Giving and Alumni Relations Specialist
Grand Canyon University
Phoenix, AZ
07.2023 - Current
Havoc Leader
GCU Athletics
Phoenix, AZ
05.2021 - Current
- Trained team members on student involvement in the athletics and assigned duties.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Oversaw day-to-day activities of 15 employees in a college game day establishment, fostering inspiring atmosphere to optimize employee experiences.
- Demonstrated knowledge of the campus mission and goals and mentored employees in reaching objectives aligned with GCU core values.
- Coordinated weekly meetings for internal and external groups.
- Was mentored and eventually promoted by the social media department to support projects, identify issues and implement improvement activities.
HOSTESS
Simon and Seaforts
Anchorage, AK
08.2019 - 08.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
CREW MEMBER
Acai Alaska
Anchorage, AK
05.2019 - 08.2019
- Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
- Answer telephone calls and respond to inquiries or transfer calls.
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
- Operate cash registers to accept payments for food and beverages
- Inspect dining and serving areas to ensure cleanliness and proper setup
- Accept payment from customers, and make change as necessary
- Request and record customer orders, and compute bills using cash registers, multicounting machines, or pencil and paper
- Clean and organize eating, service, and kitchen areas.
- Communicate with customers regarding orders, comments, and complaints
- Collect and return dirty dishes to the kitchen for washing.
Education
High School Diploma -
GRACE CHRISTIAN SCHOOL
Anchorage, AK05-2020
Skills
- Continuous improvements
- Quality assurance controls
- Team Building
- Budgeting
- Strategic planning
- Training and mentoring
- Business social media experience
- Business Development
- Incidents management
Certification
- Food Handler License
Timeline
Annual Giving and Alumni Relations Specialist
Grand Canyon University
07.2023 - Current
Havoc Leader
GCU Athletics
05.2021 - Current
HOSTESS
Simon and Seaforts
08.2019 - 08.2020
CREW MEMBER
Acai Alaska
05.2019 - 08.2019
High School Diploma -
GRACE CHRISTIAN SCHOOL